Call Center Service Coordinator

3 weeks ago

Brampton, Canada Johnson Controls Full time

**Job Details**:
This is a 24-hour call center. Hours vary from 8 am to 10 pm - must be flexible to hours. There are scheduled shifts.

How you will do it:

- Monthly/weekly Reporting of Service Tickets for local customers.
- Assist Service Manager and Service Team leaders coordinating Service department tasks
- Create POs to vendors to purchase parts needed for service tickets, and for local stock.
- Work with the Installation Teams on handing over process for completed projects.
- Collect and Analysis data from Service tickets to measure the efficiency and improve the quality of our services.
- Follow up with the customers and collect their feedback.
- Gathering all necessary information for final close out documents.
- Perform administrative functions including, but not limited to, answering phones, correspondence with customers, filing and other duties.

**What we look for**:
**_ Required:_**
- College Diploma preferred, high school diploma or equivalent required, plus one to two years of related work experience, preferably within a service/sales, or technical work environment.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Ability to prioritize work activities based upon financial impact to desired business goals.
- Experience and/or basic project accounting or costing principals is desired.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
- Availability to work any shift is required.

**Canada Diversity Statement**

Information obtained from the questions below will allow Johnson Controls to track the diversity of our applicants, employee training opportunities, promotions and employee retention in order to identify and remove barriers to employment and advancement. With your consent, you may also be contacted by the employment equity officer to get your opinions about Employment Equity (EE) Programs.

You have the right to review, correct, or change information relating to you at any time and you can be assured that the information will not be used for unauthorized purposes.

Please note that a person may belong to more than one designated group.

Your response to the self-identification questionnaire below is voluntary. It is however mandatory to answer the questions, even if you choose not to provide the information.

The responses that you provide on this form will be confidentially retained for statistical purposes.

This survey is available in alternative formats. Please do not hesitate to request.

Persons with disabilities are those that have a long-term or recurring physical, mental, sensory, psychiatric or learning impairment and who consider themselves to be disadvantaged in employment by reason of that impairment, or believe that an employer or potential employer is likely to consider them to be disadvantaged in employment by reason of that impairment. This also includes persons whose functional limitations owing to their impairment have been accommodated in their current job or workplace.

An Aboriginal person is a North American Indian, Métis, or Inuit and/or a Treaty Indian or a Registered Indian and/or member of an Indian Band/First Nation.

Members of visible minorities are persons, other than Aboriginal peoples, who are non-Caucasian in race or non-white in colour, regardless of birthplace.

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