Clinic Office Assistant
4 weeks ago
**About Us**
- Eramosa Physiotherapy Associates (EPA) is a group of physiotherapist-owned clinics with 10 _
- locations, around Guelph and surrounding areas. Over the past 25 + years, EPA has been providing _
- evidence -based care, with an emphasis on manual therapy and exercise through our unique _
- approach, Your Path to Improved Health. Our growth and success over the years is because of our _
- incredible team of dedicated, passionate and hard-working employees._
Are you passionate about supporting a team dedicated to providing exceptional care to help our
clients achieve their unique health care goals. Are you ready to be immersed in a busy environment
where your multi-tasking and problem-solving skills will help to ensure the smooth running of the
clinic. If this sounds like the challenge you have been looking for, read on.
As the **Clinic Office Assistant**, you will provide support to our Lead Administrator with reception
coverage and client bookings, billings and processing of insurance claims. We are looking for a
highly organized and personable administrator with strong work ethic and demonstrated ability to
work under pressure and think on your feet. Computer competency is A MUST for this role, as we
operate digitally.
**EPA Administrator**
Hours of Work - Full Time Permanent position working Monday to Friday, mix of daytime hours and
closing hours, and no weekend coverage
We offer a competitive salary and benefits package, as well as opportunities for professional
development and growth. If you are a self-starter with a passion for customer service and the ability
to thrive in a dynamic and fast-paced environment, we encourage you to apply.
Experience: Administrative Experience 3 years, Medical Office Administration 1 year
**JOB DESCRIPTION: Clinic Office Assistant**
As a Clinic Office Assistant, you are passionate about your work and perform with a high level of
energy, reliability and pride. Clients and coworkers alike look forward to their interactions with you.
Your administrative work is thorough, organized and detail-oriented. Your work experience
demonstrates success in providing customer service and strong administrative support.
**Duties and Responsibilities include **(but are not limited to):
- Work in collaboration with the Office Manager to achieve business outcomes;
and support the clinical team and physiotherapists
- Managing schedules for 8+ practitioners, while being able to coordinate
appointment between multiple providers
- Greet clients and visitors upon arrival, and provide excellent customer service for
all questions or concerns.
- Demonstrated strong communication skills with team members and clinicians for
- Scheduling maintenance
- Faxing/scanning paperwork
- Proper new client intake process
- Register new clients in line with acceptable standards of the clinic; support clients
in filling medical and insurance forms at the clinic to avoid errors and inaccurate
information.
- Exercise client confidentiality at all times and adhering to privacy policy
- Collect payment at the time of service and follow up on outstanding payments.
- Complete accurate clinic billing and follow up on accounts receivable as required.
- Provide accurate daily performance statistics and typing of referral and discharge
- letters- Produce accurate end-of-day reports.
- Ensure that the client reception area is cleaned, fully stocked with clinic supplies
- and materials and daily laundry.- Other administrative tasks as assigned by the Clinic Lead Administrator
**Position Qualifications**:
- Must have **1- year experience** in Medical Office Administrator or health care field
- Intermediate/Advanced level proficiency in Microsoft Excel, Outlook and Word is
- required- Ability to investigate, understand and resolve issues that arise from billing,
- collections and multiple funding sources.- Ability to exercise good judgement, resourceful, strong organizational skills.
- Able to adapt to change with clinic operations to continuously learn and strive for
- improved patient care.- Experience with Practice Perfect or similar EMR is preferred
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