Business Advisor

3 weeks ago

Vancouver, Canada Intact Full time

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

**About the role**

We’re looking for a **Business Advisor **to join our growing team. Reporting to the Manager of Training and Deployment, this person will have a large impact on implementing various corporate initiatives and environments for the Direct Distribution. You will be responsible to collaborate with various business units and will be responsible for researching, analyzing, and defining system opportunities for business process improvement.

**Your responsibilities**:

- Analyze and measure the effectiveness of business processes and introduce sustainable and measurable improvements to the operations in collaboration with your peers.
- Collaborate with Operations and Planning and IT to provide requirements and approvals for system improvement requests.
- Participate in managing system outages to the front line. Work closely with the Major Incident Management team and the front line to mitigate system outages for the Direct Distribution. Ensure fast resolution times with mínimal business impacts.
- Respond to user requests for system support. Provide advice and solutions to technical user issues and improve their work efficiency. Submit defects to IT for unresolved issues.
- Responsible for the maintenance, harmonization, and improvement of Documentation (Basic web design experience required).
- Participate in the collection and analysis of newly introduced business processes - coordinate post-implementation strategies and relay information to various stakeholders within sales and operations.
- Support the creation of workflows, training documents and change management activities to better support new business processes and procedures.
- Collaborate with Corporate and Regional Underwriting when reviewing underwriting standards for automobile and residential insurance. Integrate eligibility criteria within Documentation.
- Collaborate with the sales and operations departments to support the deployment of employee workflows and procedures.
- Coordinate with various departments in order to plan and prioritize system improvements and small or large business requests to IT.

**What you bring to the table**:

- Bilingualism (French and English) is an asset
- Post-Secondary education is considered an asset
- Minimum of 1 year of experience in Sales, Underwriting or Operations and Planning
- Knowledge of programming languages such as; HTML, CSS, etc. (Documentation)
- Good understanding of our internal operations within sales and operations (Contact PL and Contact 360)
- Analysis and problem solving
- Ability to work independently and show initiative
- Ability to adapt and act as an ambassador of change
- Ability to lead workshops and meet with various stakeholders
- Experience in business analysis or project management is an asset

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

- Inspiring leaders and colleagues who will lift you up and help you grow
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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