Client Care Coordinator

4 weeks ago


Etobicoke, Canada Home Instead Full time

_Home Instead is a franchise-based network that is committed to providing dependable, compassionate elderly care services such as personal care, Alzheimer's & Dementia care, companionship and home help._

Would you like to join an energetic team who is committed to collectively enhancing the lives of seniors in our community? Home Instead is currently hiring for a Client Care Coordinator to support our Etobicoke location The schedule for this position is 8:30am-5:00pm,40 hour work week but will require some flexibility.

The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGivers introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

**What We Offer**:

- Competitive Salary
- Employee Incentives
- Initial and In-Depth Training and Developement programs contributing to continued growth
- Company Benefits
- RRSP Company Matching

**As the Client Care Coordinator, you will**:

- Meet with potential clients and family members to discuss their needs and provide solutions in the form of a plan of care
- Conduct care consultations as needed following the consultiatve sales process
- Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service
- Work with other team members to coordinate various aspects of a client’s care
- Conduct client/CAREGiver introductions with every new client and every new CAREGiver
- Develop a Quality Assurance frequency plan to ensure each client has QA visits and calls
- Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through Quality Assurance visits
- Demonstrate open and effective communication with clients, family members, Management, colleagues, and CAREGivers
- Once training is completed, will be part of the on-call schedule
- Other duties as assigned by Management

**Job Requirements**:

- Must possess a valid driver’s license, auto insurance, have access to vehicle and be willing to travel to Etobicoke and surrounding areas.
- Provides top notch customer service to internal and external customers
- Self-motivated and sales driven
- Thrives in a fast-paced environment and is an expert in multitasking
- Highly organized with special attention to detail
- Home Instead requires proof of full vaccination against COVID-19 from all employees, with the exception of those who require accommodation under applicable human rights legislation._

**Salary**: $45,000.00-$55,000.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Monday to Friday
- Morning shift
- No weekends
- On call
- Weekend availability

**Experience**:

- Care Manager: 1 year (preferred)
- Client Care: 1 year (preferred)

Licence/Certification:

- Drivers License (required)

Willingness to travel:

- 50% (preferred)

Work Location: One location

Expected start date: 2023-02-06



  • Etobicoke, Canada Safe Umbrella Healthcare Full time

    _**About Us**_ As a licensed, bonded and insured healthcare agency, Safe Umbrella Healthcare was established due to the personal experiences of the owners. They have personally encountered difficulties when caring for their own loved ones. At Safe Umbrella Health Care its our goal to meet the needs and expectations of our clients and their families....


  • Etobicoke, Canada Home and Community Care Support Services Full time

    **Job Description**: - Reporting to the Manager, Home and Community Care, Palliative, the - **Palliative Care Coordinator **in collaboration with the patient, caregiver and/or family, plans, implements and evaluates the delivery of services(s) and reassesses them in a fiscally responsible manner through face to face assessments. In partnership with the...


  • Etobicoke, Canada Humber Full time

    **Client Services Coordinator - ITS - FT Support** - (26397) **Find Your Spot at Humber** At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in...


  • Etobicoke, Canada Humber Full time

    **Client Services Coordinator, AV & Event Support - ITS - FT Support** - (26363) **Find Your Spot at Humber** - At Humber, our career paths open a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means...


  • Etobicoke, Canada Humber Full time

    **Client Services Coordinator, Incident Management - FT, ITS** - (21703) **Find Your Spot at Humber** At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be...

  • Client Care Lead

    5 days ago


    Etobicoke, Canada ADP Full time

    As a Client Care Lead within our HRTech Major Accounts, you will help our business segment Evolve Towards Excellence by supporting all initiatives and activities related to delivering an exceptional customer experience. You will be empowered to work cross functionally across ADP Canada to advocate on behalf of our Major Clients supporting technology,...


  • Etobicoke, Canada BIOFLEX Laser Therapy Clinic Full time

    **About BIOFLEX Laser Therapy Clinic** As Experts in the field of Laser Medicine, our Clinicians use best available evidence and 25+ years of clinical expertise to diagnose and successfully treat all health conditions. Using our Industry leading BIOFLEX Laser Therapy systems and condition specific protocols, we are able to successfully target the exact...


  • Etobicoke, Canada BIOFLEX Laser Therapy Clinic Full time

    **About BIOFLEX Laser Therapy Clinic** As Experts in the field of Laser Medicine, our Clinicians use best available evidence and 25+ years of clinical expertise to diagnose and successfully treat all health conditions. Using our Industry leading BIOFLEX Laser Therapy systems and condition specific protocols, we are able to successfully target the exact...


  • Etobicoke, Canada Humber Full time

    **SWAC Client Care Facilitator - SSE - TPT** - (25119) **Find Your Spot at Humber** At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in...


  • Etobicoke, Canada Westway Animal Clinic Full time

    **Job description - Client Care Representative** Do you have an innate ability to quickly look at a situation and immediately spot ways you could improve upon it? Do you find fast-paced, fluctuating situations invigorating? Can you handle your work with professionalism, empathy and a smile? Are you detail-oriented while also possessing exceptional people...


  • Etobicoke, Canada Westway Animal Clinic Full time

    **Job description - Client Care Representative** Do you have an innate ability to quickly look at a situation and immediately spot ways you could improve upon it? Do you find fast-paced, fluctuating situations invigorating? Can you handle your work with professionalism, empathy and a smile? Are you detail-oriented while also possessing exceptional people...


  • Etobicoke, Canada workplacemedical Full time

    We are looking for a sales-minded individual who is motivated by learning and career growth. If customer service and sales opportunities are important to you, Workplace Medical Corp. is the company you have been looking for. Summary: The _Client Services Coordinator_ proactively seeks out existing customer needs to reschedule testing that will provide...


  • Etobicoke, Canada Advacare Inc. Full time

    **Advacare Inc.** is part of Canada’s largest independently owned obstructive sleep apnea treatment group, that delivers a patient-centric health care experience through our clinic operations across Ontario. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the privilege of...


  • Etobicoke, Canada CARGO CABBIE Inc. Full time

    This part-time position, spanning six months with up to 40 hours per week, demands a strong sense of responsibility, professionalism, and a proactive problem-solving approach. **Responsibilities**: - Handling incoming calls and inquiries from clients, providing information about services, addressing any concerns or questions. - Maintaining accurate records...


  • Etobicoke, Canada Pediatric Urgent Care Full time

    Job Duties and Responsibilities: - Greet patients and visitors in a friendly and professional manner - Answer phones and direct calls to the appropriate personnel - Schedule appointments and follow up with patients as needed - Take and record patient vital signs, such as blood pressure and temperature - Obtain medical history information and update patient...


  • Etobicoke, Canada Eatonville Care Centre Full time

    Are you an individual that has a passion for making a difference? At Eatonville Care Centre, we are passionate about providing compassionate care for families' loved ones, where the residents of our home come before anything else. Our values follow a ‘People’ focused philosophy, Participation ~ Excellence ~ Openness ~ Performance ~ Longevity ~ Efficient...


  • Etobicoke, Canada Bond Consulting Group Full time

    Bond Consulting Group is a unique professional services firm. We are a leading SR&ED consulting firm, located in Toronto. SR&ED stands for "Scientific Research & Experimental Development" - it is the name of the largest and most important corporate tax incentive program in Canada, available to all businesses in fields of science, technology, or medicine. The...


  • Etobicoke, Canada Frontier Networks Full time

    **Client Order Coordinator & Quote Analyst** Frontier Networks has created a new role of Client Order Coordinator, and we're excited to fill it! It's a super role, a perfect mix of a bit of Sales (cha-ching), a bit of research lookup on service checks for Bandwidth quotes (new customers, upgrades) with a ton of Customer Care, positivity and great vibes...


  • Etobicoke, Canada Eatonville Care Centre Full time

    Are you an individual that has a passion for making a difference? At Eatonville Care Centre, we are passionate about providing compassionate care for families loved ones, where the residents of our home come before anything else. Our values at Hawthorne Place Care Centre follow a ‘People’ focused Philosophy, Participation Excellence Openness Performance...


  • Etobicoke, Canada RACEWAY CHRYSLER Full time

    **Raceway Chrysler Dodge Jeep** is looking for a **Customer Care Coordinator **in our **Service Department **to join our team! **The Company**:Raceway Chrysler is the flagship store of the Raceway Automotive Group in Etobicoke. We are part of the largest Chrysler, Dodge, Jeep, and Ram automotive group in Ontario, comprising four dealerships throughout the...