Vip Events and Services Assistant

3 weeks ago

Toronto, Canada MLSE Full time

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

**Job Description**:
We're looking for a VIP Events and Services Assistant to support with our world-class VIP Hospitality operations and programming across all of our teams and LIVE vertical and venues. You will be supporting in the development of compelling VIP programs and be part of a team of operational experts to ensure all internal and external experiences and events are planned and executed flawlessly. You have hospitality and concierge experience and are proactive and curious with an innovative and strategic mindset with high-level attention to detail - these qualities are key to being successful in this role.
- Support a team of high-performing individuals with large and diverse portfolios across multiple properties (Leafs, Raptors, TFC, Argos and LIVE) and venues (Scotiabank Arena, BMO Field, Budweiser Stage and History)
- Support in the development of bespoke experiences to deliver best-in-class service and hospitality to our most valued VIPs and stakeholders
- Being organized and detail-oriented will be absolutely critical in this role. You will support project managers in all phases of the event development, execution and post-reconciliation, including but not limited to:

- keeping program documents organized and up-to-date, supporting with daily team deliverables, attending meetings with key stakeholders and capturing detailed notes, managing schedules and staying on top of timelines
- Development of program documents, such as program briefs, event overviews, hotel briefs, rooming lists, transportation grids, itineraries, client profiles, attendee lists, etc
- Sourcing restaurants and venues and coordinating reservations; vendor negotiation, and clear communication of expectations to ensure VIPs are handled with the utmost care
- Supporting with the development of program budgets and tracking our spend as quotes and actual costs come in, and flagging any overage
- Program registration and guest communication
- Final program reconciliation and post-mortem
- Assisting with gifting fulfillment and away experience packing
- Assisting with building visual storytelling presentations to support all levels of the organization, including our senior leadership team, effectively communicating sophisticated concepts into consumable strategic plans
- Stay abreast of industry trends and competing or complimentary best practices to contribute innovative recommendations that help elevate our VIP experiences

**Qualifications**:
- Proven experience in VIP Hospitality, Client Servicing and Events/Experiences, or relevant post-secondary education in complementary field
- Must be an effective communicator that can convey information efficiently and build strong relationships with external clients and internal key stakeholders at all levels
- Ability to work autonomously and collaboratively as a team, while balancing multiple tasks and deliverables
- High attention to detail, organized and creative
- Internally motivated, driven and a resourceful problem solver on the fly, knows how to find answers to provide the best solution and knows when to escalate
- Demonstrated dedication to valuing diversity and contributing to an inclusive working and learning environment
- Experienced user, or ability to learn pertinent event technology and pr

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