Business Support Associate

3 weeks ago

Toronto, Canada Canada Life Assurance Company Full time

**Job Description**:
**Location: Toronto**

We are looking for a Business Support Associate, Individual Health Administration, for our Freedom Experience team within Group Customer. The Individual Health team serves clients and advisors by building solid and trustworthy relationships. We provide individual health and dental plans to Canadians who are retired or self-employed.

**Role description**

An exciting opportunity exists to be part of an amazing team of professionals in our fast-growing Freedom Experience team within the Group Customer Division. As a
**Business Support Associate**, you will support the Individual Health Administration service and leadership staff by handling a variety of administrative duties, quality reviews, training, service escalations and special handling as well as facilitating workflow within the team.

**What you will do**
- Work with Leaders to manage daily workflow and assign work across Teams
- Engage in training for new team members as well as process changes for existing staff including updating process documentation
- Liaise across Freedom Experience providing support for cases that require special handling
- Participate in special projects or initiatives as appropriate (e.g. process improvements)

**What you will bring**
- 3-5 years in the Canadian insurance and/or financial industry, with a specific emphasis on Life & Health Insurance.
- Post secondary education or equivalent work experience
- Knowledge of Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
- Knowledge of main-frame system platforms
- Strong time management skills
- Ability to initiate and complete projects without supervision
- Ability to communicate with discretion, professionalism, and confidentiality when needed.
- Ability to positively contribute to organizational culture.
- Ability to learn quickly, multitask, adapt to change and contribute to creative solutions
- Bilingual in English and French is an asset

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._
._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

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