Digital Service Squad Member

2 days ago

Niagara Falls, Canada Downtown Niagara Falls Business Improvement Area Full time

**Digital Service Squad - Team Member**

The Digital Main Street Ontario Grants program expands the previously existing Digital Main Street (DMS) program developed in partnership by the City of Toronto and the Toronto Association of Business Improvement Areas (TABIA). Thanks to a renewed investment in the DMS Ontario Grants Program (OGP) from the provincial government, many more of the province’s small businesses are able to take full advantage of digital technologies and e-commerce platforms to increase their revenues and create jobs.

The four main components of the DMS OGP include:

- **Access to Support**: Ongoing support including access to basic digital services, a list of vendors that can identify technologies and tools businesses need to be digitally ready, and other resources such as assessments, articles, best practices, etc.
- **Digital Training (online and in-person)**: Webinars and workshops focusing on specific digital technologies and strategies, including e-commerce, social media, and website development.

As a member of the Digital Service Squad, you will be a key contributor to the success of the platform and the growth of the program as a whole. Local health conditions allowing, the DSS member is assigned to specific commercial areas and/or Business Improvement Areas (BIAs) across Ontario and will be required to independently travel to and visit/service local businesses. Otherwise, the DSS Member may be assigned to work remotely with local businesses.

The focus of the role is to work one-on-one with brick-and-mortar small businesses and provide the following services:
**Duties / Responsibilities**

**1. On-boarding Assistance**
- Conduct pre-business visit research to best understand the community/BIA and businesses.
- Work with the municipality/BIA, if applicable, to setup appointments and/or go door-to-door to onboard brick-and-mortar small businesses (i.e., no home-based businesses) to the Digital Main Street platform.
- Walk-through the on-boarding survey with the business owner and use appreciative inquiry methods to best understand their business goals and how digital tools/technology can assist them in meeting their goals.
- Assist the business in staying in touch with Digital Main Street by subscribing to the e-newsletter and social channels.

**2. Advisory Services**
- Once the business has been on-boarded to the Digital Main Street platform, the DSS Member will walk through the Digital Assessment and recommendations with the business owner.
- The DSS Member will assist the business owner in identifying their first priorities and the first digital tools/technology they want to activate.
- The DSS Member will also review vendor recommendations made through the platform and lead the business owner to relevant deals/discounts on the platform.

**3. Activation/Implementation Services**
- The DSS Member will activate and implement free, easy-to-use digital tools and technologies that businesses would like to use (i.e., building a basic website, activating social media accounts, etc.).

**4. Reporting and Feedback**
- DSS Members must complete their field notes for each business engagement and report on a weekly basis to the Digital Service Squad Administrator.
- DSS Members must attend team meetings as set out by the DSS Administrator.
- DSS Member must ensure ALL DATA is accurately and completely entered within the Digital Main Street CRM (HubSpot) after each business interaction or on a daily basis.

**5. Special Projects**
- DSS Members will be responsible for leading the implementation of special projects and/or community-wide initiatives (i.e. Google 360 photography)
- DSS Members will work with their DSS Administrator to ensure successful activation of initiatives and increased Digital Main Street engagement

**6. Social Media Development**
- Working under the direction of the DSS Senior Program Manager, team members will be responsible for assisting in the growth of all DMS/OBIAA social media channels.
- Responsibilities includes, but are not limited to: curating multiple social media posts every week, producing new ways to engage our audience on social, and helping with social media development at DMS events as needed.

The DSS Member may be required to attend workshops and events related to Digital Main Street. The purpose of such participation is to communicate the benefits of the program to business owners and to on-board them to the platform. There may be other duties, as required, that will be discussed with the DSS Member should they arise.

**_Qualified applicants will: _**
- Possess strong communications skills (written and verbal)
- Possess strong interpersonal and relationship building/relationship management skills
- Possess excellent organizational and time management skills
- Have experience in a sales role and/or marketing environment
- Be able to travel to and work independently (or remotely) with local businesses
- Be familiar with digital technologies for s

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