Service Shift Advisor

7 months ago

Swift Current, Canada Grizzlytrek Group Full time

GrizzlyTrek, a leader in Technical & Indigenous Staffing Solutions, is on the lookout for a proactive and customer-focused Service Shift Advisor. This position offers an exciting opportunity for individuals passionate about delivering exceptional service and support in a dynamic work environment. As a Service Shift Advisor, you'll play a crucial role in ensuring the smooth operation of our client's services, contributing to their commitment to excellence and supporting our mission of creating sustainable employment opportunities, particularly within Indigenous communities across Canada.

**Key Responsibilities**:

- Act as the first point of contact for service inquiries, providing prompt, courteous, and effective customer support.
- Coordinate service appointments and manage scheduling to ensure efficient utilization of resources and staff.
- Monitor service operations during shifts, addressing any issues or challenges promptly to minimize impact on service quality.
- Provide ongoing support and guidance to the service team, fostering a collaborative and productive work environment.
- Maintain accurate records of customer interactions, service appointments, and any follow-up actions required.
- Collaborate with the management team to identify areas for service improvement and contribute to the development of strategies to enhance customer satisfaction.

**What We Offer**:

- A competitive salary package and comprehensive benefits, including healthcare, dental, vision care, and a group retirement savings program.
- A supportive and inclusive workplace that values diversity, learning, and professional growth.
- The chance to make a meaningful impact within a company committed to the prosperity of Indigenous communities through employment initiatives.
- Opportunities for career advancement and professional development within a forward-thinking organization.
- Excellent communication and customer service skills, with the ability to manage customer inquiries effectively.
- Strong organizational and time management skills, with a proven ability to coordinate multiple tasks and manage a busy service environment.
- Experience in a service advisory or customer support role, preferably within the industry relevant to our client.
- A proactive approach to problem-solving, with the ability to identify and address issues efficiently.
- A team player, with a commitment to fostering a positive and collaborative work environment.
- Shares GrizzlyTrek's values and is motivated to contribute to our mission and our client's success.

**About GrizzlyTrek**: GrizzlyTrek is more than a staffing company; we are a bridge connecting talented individuals, including those from Indigenous communities, with significant career opportunities. Our focus on cultural understanding, mentorship, and ongoing support sets us apart as we forge strong partnerships and contribute to meaningful community development.

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