Parts and Service Representative

3 months ago

South Glengarry, Canada Globocam Full time

**JOB DESCRIPTION**: PARTS AND SERVICE REPRESENTATIVE

**DEPARTMENT**:PARTS

**ROLE**:
The employee's role is to participate, adhere to, and collaborate in the activities of their team. Through their involvement, they contribute to the overall performance of the group by ensuring adherence to the policies, procedures, and processes of their department.

**OBJECTIVE OF THE POSITION**:
Reporting to the Director of Parts and Service Sales, the representative is responsible for assisting clients with parts and service needs, as well as prospecting for new clients to expand the company's customer base.

**MAIN RESPONSIBILITIES**:

- Visit regular clients and prospect for new ones.
- Forward parts or service orders to the appropriate personnel.
- Follow up with clients who have placed orders.
- Review any special orders with the parts director and obtain approval.
- Inform clients of ongoing promotions.
- Coordinate the sale of services or parts with various directors.
- Perform any other related tasks.

**REQUIRED SKILLS**:

- Proactivity and autonomy.
- Excellent customer service skills.
- Ability to handle multiple tasks simultaneously.
- Stress resistance.

**EDUCATION/EXPERIENCE**:

- Essential: 2 to 3 years of experience in a similar position.
- High school diploma.
- Asset: Experience in the heavy vehicle industry.

**KNOW-HOW**:

- Adhere to changes and respect the company's guidelines. Be a team player.
- Actively participate in team activities and proactively share information and knowledge.
- Contribute to the customer experience by helping to create an environment that meets the company's best practices.
- Contribute through presence and adherence to directives to the smooth running of team activities.
- Communicate openly with colleagues and superiors in a harmonious manner and respecting company values.
- Actively participate in team activities by setting an example, positively influencing peers, and sharing improvement opportunities.
- Actively participate in personal development and suggest improvements within the scope of work.

**SOFT SKILLS**:

- Collaborator.
- Positive influencer.
- Sense of repartee.
- Judgment.
- Initiative.
- The use of masculine language is solely for text simplification purposes._

**Job Types**: Full-time, Permanent

Pay: From $60,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in South Glengarry, ON K6H 7P9

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