Service Manager

3 months ago

Chemainus, Canada Rollins Machinery Full time

Rollins Machinery, a lower mainland-based equipment distributor is growing and we are currently looking for a motivated individual to fill the position of Service Manager based out of our Chemainus office on Vancouver Island.

**Responsibilities**
- In collaboration with the Branch Manager, oversee and create goals/objectives for the Service Department in relation to staffing, operating budgets and customer satisfaction with the goal to increase revenue and profitability and grow the business
- Manage the day-to-day workflow and customer care of the Service department
- Completing and processing warranty documentation with multiple manufacturers in a timely fashion
- Communicating directly with customers
- Producing estimates as required
- Closing work-orders & completing month-end procedures for the Service shop
- Communicate effectively with Service Managers at our other work locations
- Working & assisting on the Shop floor during busy times with overflow

**Required Education, Skills and Qualifications**
- Proficient knowledge of mechanical, electrical and hydraulic systems would be an asset
- Rollins is a multi-industry, multi-line dealer for several industrial equipment verticals. Any applicable experience of equipment within the refuse, sewer & water, sports turf, agriculture, light construction & roadside maintenance industries is an asset and should be highlighted in your cover letter and resume
- This position would also suit an experienced mechanic looking to take the next step in their career
- Strong computer skills with Outlook, Word & Excel. Knowledge of DIS Quantum is an asset
- Must have a valid driver’s licence
- Excellent verbal & written communication as well as interpersonal skills
- Must be self-motivated and have a positive work ethic

**Company Profile**

Rollins is privately held and been in business since 1946. We are a multi-industry, multi-line dealer selling equipment to Municipalities, Farms, Golf courses, and Private contractors in markets that include refuse, sewer & water, sports turf, agriculture, light construction & roadside maintenance. Rollins is continually looking to expand on our local footprint here in BC. We recently added the Kelowna branch to complement our existing locations in Langley, Chilliwack and Chemainus.

**Join Our Team**

Rollins provides a competitive salary based on experience and an attractive Health, Vision and Dental benefits package.

Resume and cover letter required.

NO PHONE CALLS please. Only parties of interest will be contacted.

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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