Permanent Full Time Manager, Patient Services

4 weeks ago

Hamilton, Canada Local Health Integration Network Full time

Position Summary:
**_CARE AND BE CARED FOR - THIS IS YOUR HOME_**:
Are you a strategic leader that drives effectiveness, efficiency and excellence in patient care? Do you have experience leading and motivating staff to meet organizational objectives? Are you passionate about exceptional health care and driven by a desire to help others?

Do you have experience leading and motivating staff to meet organizational objectives? Are you passionate about exceptional health care and driven by a desire to help others?

If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals. We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.

**Home and Community Care Support Services** is looking for an experienced healthcare leader with expertise in relationship building, change management, and a results oriented focus. The
**Manager, Patient Services** provides strategic leadership to font-line staff to ensure exemplary experience for the patients and families we serve. The Patient Services Manager will collaborate with internal and external partners and, in conjunction with the Director, develop strategic plans to support corporate objectives related to their portfolio.

What do we offer?

**We know wellness is supported with work-life balance. **In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan

Core Duties - Responsibilities:
What will you do?
- Provide leadership to enable front-line staff to fulfill the following obligations, within the context of our organizational values:

- Identify the patient’s care needs
- Explore the options best suited to meet the patient’s needs and personal situation
- Determine the patient’s eligibility for government-funded services and settings
- Gather information about providers (home, community support services and residential care) in the patient’s area
- Find out how services are delivered
- Determine the availability of financial subsidies for particular service options
- Arrange for delivery of government-funded home and community support services
- Get on the appropriate waiting lists.
- Provide safe, quality care and ensures value for money to ensure care is available for patients with the greatest need.
- Familiarize self and others with best practice standards in evidence-based care, to provide appropriate organizational leadership.
- Support the development, review and implementation of policies, procedures, and guidelines in accordance with relevant legislation.
- Uphold organizational objectives through achievement of key performance indicators (KPI’s) (see Appendix)

**Relationship Management**
- Earn the trust of health system and community partners, to support patients across the continuum of care
- Consult with Director and other Managers to support standard operating practices across patient care teams
- Develop and maintains open, trusting and collaborative internal and external relationships in the interest of patients and families, across the continuum of care
- Engage and motivates staff members to achieve high quality patient care and patient experience
- Represent the HCCSS with integrity and professionalism
- Participate and where required provides leadership to internal and external committees and projects to improve patient experience
- Provide coverage for other Managers as required/requested
- Provide on-call coverage as required/requested
- Act as an operational link with service providers, as required
- Provide leadership for responsiveness to patient, partner and public feedback

**Leadership**
- Foster a workplace where people want to be, recognizing the strong correlation between staff satisfaction and patient experience.
- Monitor, analyses and provides recommendations related to indicators for patient experience, the provision of patient care, partnerships, stewardship and human resources and implements changes as required
- Contribute to health system transformation by collaborating effectively with internal and external partners to achieve patient and family centered goals
- Hold self and others accountable and able to achieve corporate objectives
- Collaborate with human resources to ensure the desired skills sets for success in patient care are achieved
- Demonstrate flexibility to adjust to rapidly changing conditions, challenges and requirements
- Provide direction and support to Senior Regional Managers and Managers
- Strive for continuous improvement
- Practice based on principles of Lean process improvement methodology
- Prepare reports/presentations and delivers as required

**Patient Safety**
- Promote

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