Services Specialist 2

3 weeks ago

Peterborough, Canada Power Portfolio Power Conversion Full time

**Roles and Responsibilities**
- Frequently engage and follow up with customers to win services projects and meet growth initiatives.
- Act as customer’s single point of contact and partner with cross-functional leaders (Engineering, Parts, Services, Projects) to drive the right actions and provide prompt resolutions to customer issues.
- Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, maximize availability of plants, and maximize purchased services including parts, field service, upgrade and other service offering provided by GE
- Translate customer needs / requirements into detailed plans, driving internal execution to meet the targets.
- Collaborate with customers to develop long-term plans for success by understanding the customer’s organization, assets, potential downtime losses, and installed base.
- Ensure warranty and service obligations are met, including; timely delivery, high quality, compliance with contract scope, and expected profitability of the service order.
- Perform customer site visits and/or hold routine calls to build business relationships and upsell services.
- Share lessons learned to increase standardization and efficiencies.

**Required Qualifications**
- Bachelor’s degree in Engineering or Business from an accredited university.
- Minimum of 3 years of experience in Rotating Machines with proven track record of solving technical issues with customer interaction.
- Ability and willingness to travel up to 30%.

**Desired Characteristics**
- Strong technical background on Rotating Machines - product knowledge, service and repair experience
- Experience in a customer facing Service Delivery or Project Management position, within a Service environment.
- Proven Industry, Metals or Oil & Gas experience, with technical knowledge in power generation, metals, mining, plastics processes.
- Proven track record of maintaining long-term relationships with clients, delivering service offerings and meeting tight deadlines.
- Attention to detail on financial tracking and reporting of services.
- Embracing ownership & accountability that drive customer solutions and services profitability.
- Strong verbal, written, presentation, and interpersonal communication skills.
- Proven ability to prioritize workload and shift activities to meet business needs and department goals.
- Proven track record of demonstrating a high degree of personal and professional ethics and integrity.
- Quick learner and embrace departmental policies, procedures, and practices.

**Additional Information**:
**Relocation Assistance Provided**:No

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