Housekeeping Manager

5 months ago

Toronto, Canada Gladstone House Full time

**Position: Housekeeping Manager - Rooms Division**

**T**he Role at a Glance**:This position plays a key role within our hotels. The Housekeeping Manager is responsible for overseeing the rooms division, managing daily operations, and leading our housekeeping team. The focus of our housekeeping team is to provide exceptional service and maintain the highest cleanliness standards throughout our guest rooms and public spaces. We provide exceptional guest stays in our meticulously restored guest rooms.

***Your Day To Day Duties**:

- Create exceptional standards of hospitality that guests will always remember.
- Lead a housekeeping team that are at the heart of creating an exceptional guest service and take care of guests from the moment they arrive.
- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate.
- Ensure all housekeeping is carried out in accordance health and safety policies.
- Responsible for short term and long term planning and the overall management of the rooms division operations.
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans.
- Implement company programs and supervise the daily operations of the Rooms Division to comply with Standard Operating Procedures (SOPS) and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
- Audit and provide monitoring for your team as well as support all training for their shifts.
- Oversee and coordinate activities of housekeeping team members engaged in cleaning within a very busy environment.
- Ensure that we provide a safe working environment throughout the facility for all team members and guests.
- Assist in monitoring employee productivity and provides suggestions for increased service or productivity.
- Perform daily inspection of rooms, common areas and general areas.
- Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
- Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
- You will be required to cross-train and partner with the Front Office Manager to ensure coverage in absence, when needed (and vice versa).
- Comply with attendance rules and be available to work on a regular basis.
- Comply with all Archive standards, policies and procedures at all times.
- Other tasks and responsibilities as assigned by management.

**You have**:

- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel management experience within a housekeeping, rooms division
- Service oriented style with professional presentations skills
- Hotel/Hospitality Degree is an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel, must have property management systems experience
- Must have excellent organizational, interpersonal and administrative skills
- Flexibility and willingness to meet the demands of a 24-hour operation
- Must have the ability to work and supervise unionized staff while following a CBA (collective bargaining agreement)

**Special Requirements**:

- Flexible and long hours sometimes required.
- Ability to stand/walk during entire shift.
- Able to lift up to 25lbs.

INDSJ

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