Associate, Travel Trade

7 months ago

Whistler, Canada Tourism Whistler Full time

**Job Title**: Associate, Travel Trade

**Department**: Market Development, Travel Trade

**Position Status**: Full Time, Year Round

About Tourism Whistler

We love where we live and we bring that energy and passion to everything we do. We are a team of collaborative, mountain-loving individuals and we show up and achieve great things professionally and personally. Creating a positive and fulfilling experience for our team is high on our list of priorities. And we are proud to be a workplace that requires respect for our people, our partners, and our environment. Because the people make the place, and this place is pretty special.

What We Offer
We like to make work meaningful and to live life fully. Join the team at Tourism Whistler and be part of a fun, supportive organization that truly values work-life balance. We're looking for people who want to make the most of the unique Whistler lifestyle and share our values of passion, energy, achievement, and respect.

**A few ways that we walk the talk**:
Culture & Connection
- A casual office setting (aka: no formal dress code)
- Bi-monthly all staff events and departmental team building (the fun kind, we swear)
- Down dogs in the office (that's actual dogs and the occasional lunchtime yoga session)
- Fun, supportive, and collaborative team environment

Health & Wellness
- Meaningful health benefits for employees and their dependents, including an Employee Assistance Program and a wellness app (hello, Headspace)
- A wellness fund to support your health and recreation in Whistler. Think ski/snowboard or bike park pass, yoga or gym memberships, golf lessons, or other wellness offerings that support your well-being
- An annual Health & Wellness calendar with wellness offerings to prioritize mental health and well-being

Flexibility
- Nine-day fortnight schedule offering work-life balance and time to enjoy the beauty of Whistler
- 3 weeks' paid vacation as a starting point
- Whistler based, with a hybrid approach that balances in-office and remote work.

Position Summary
Tourism Whistler's Travel Trade team works with third party trade partners (i.e., Tour Operators, Travel Agents, and Online Travel Agencies) to drive overnight visits from key markets of Australia, UK, Germany, Mexico, United States and Canada.
Reporting to the Manager(s), Travel Trade, the Associate, Travel Trade supports the fulfillment of Tourism Whistler’s goals and objectives through the building of relationships with our clients. The Associate’s main responsibility is to assist Travel Trade Managers in developing and maintaining our client base. With outstanding communication and interpersonal skills, and a high level of enthusiasm and initiative, The Associate will deliver superior service to our clients with a strong passion for our industry and purpose.

Key Responsibilities
- Act as a Tourism Whistler ambassador, living our purpose and vision with passion and energy, achievement and respect
- Assists in the co-ordination and preparation of sales missions and tradeshows, arranging sales calls, building presentations, coordinating logistics and related follow-up.
- Organizes and delivers familiarization tours for visiting clients that include member communication, preparing itineraries and leading/hosting events.
- Prepare, facilitate, and deliver presentations to clients in-person as well as in webinar format (live and pre-recorded)
- Develops and maintains relationships with members, industry partners, community, and travel trade clients.
- Maintains database of clients/accounts and follows up with business opportunity leads.
- Lead the development and execution of team projects such as: Quarterly Newsletters, Trade Website updates, Destination Experience Pass coordination and Themed Itinerary creation.
- Attend in-market tradeshows and events as required.
- Assist with the coordination of coop marketing projects as needed, such as sourcing copy, video, and images.
- Assists in the development and implementation of tour operator and consumer promotions.

Knowledge, Skills & Abilities
- 2+ years’ experience in a sales role.
- Strong knowledge of Whistler and key product offerings a definite asset.
- Some flexible scheduling is required for client events falling outside of regular work hours.
- Proficiency in Microsoft office programs.
- Excellent communication skills with a strong sense of customer service.
- Highly motivated, enthusiastic, and willing to take on new challenges.
- Very organized with a strong attention to detail.
- Ability to work in a fast passed environment.
- Excellent team player and able to work with people at all levels.
- Knowledge of the tourism industry a definite asset.

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