Service Advisor

2 weeks ago

St Catharines, Canada Performance Auto Group Full time

**Drive for Excellence**

Are you a goal-oriented and a motivated individual? Then, this may be an opportunity for you Performance Auto Group is seeking **Service Advisors** to join our ever growing teams in the Niagara region

**Our locations include**:
Performance Mercedes, Performance Chrysler, Performance Hyundai, Performance Toyota, Performance BMW, Performance Acura, Grimsby Hyundai, Performance Lexus, St. Catharines Volkswagen, Audi St. Catharines.

**About Us**

Performance Auto Group, is a leading automotive group,whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principals we were built on that guide us today:

- ** Great Experience**: Every customer is entitled to a great experience
- ** Integrity**: We are honest and transparent in our actions
- ** Diversity**: We are stronger through the inclusion of people, brands and ideas
- ** Innovation**: We passionately embrace opportunities for new and continuous improvements
- ** Empowerment**: We encourage and support our people in taking initiative
- ** Giving Back**:We positively impact the communities in which we live, work and raise families

**Here’s what you’ll deliver**:

- Greet each customer in a prompt, courteous manner, and conduct vehicle walk arounds.
- Communicate with customers to determine the nature of the mechanical problems.
- Discuss cost estimates and approximate time when vehicle will be ready with customer and obtain agreement from customer before allowing Technicians to begin work.
- Adhering to the proper RO process and serving as liaison with Technicians.
- Obtain customer and vehicle data.
- Coordinate internal work; liaison with Service, Parts and Sales Department staff.
- Schedule appointments using dealership approved forms.
- Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; and following The 3 C’s: Concern, Cause and Correction.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, while using maintenance menus.
- Prioritize repairs based on urgency.
- Perform road tests (if required) of customer vehicles in order to assess customer concerns.
- Maintain a daily log of repair orders written as well as their status.
- Manage minor customer complaints and misunderstandings.
- Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order.
- Address telephone inquiries regarding work-in-process requests and appointments, and return phone messages promptly.
- Contact customers when the vehicle is ready for pick up and answer any questions, review work performed and explain charges and coverage.
- Interpret warranty information and policies for customers.
- Stay up-to-date on technical and performance information on all vehicles serviced by the dealership.
- Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
- Advise customers of parts ordered and make an appointment to have them installed before the customer leaves.
- Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals.
- Conducting vehicles walk arounds on arrival.
- Complete safety checks for used vehicles within dealerships.
- Arrange for alternate transportation for customers who must leave their vehicle at the dealership.
- Ability to work in adherence to company safety standards at all times.
- Comply with all company policies, standards and procedures.
- Other duties as required by management.

**What you need to succeed**:

- High School Diploma or GED is required.
- Minimum 1 year of automotive experience or equivalent is required.
- Must have valid Class ‘G’ Ontario driver's license and clean drivers abstract.
- CDK Dealer software experience is an asset.
- Basic knowledge of mechanical repairs and terminology.
- Strong customer service and troubleshooting skills; experience in hospitality considered an asset.
- Ability to exhibit professionalism with a positive attitude under pressure.
- Strong attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Proven data entry, data editing and typing skills.
- Experience in all aspects of customer service and people management.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions as required.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Strong work ethic and positive team attitude.
- Ability to read and comprehend instructions and infor

  • Automotive Service Advisor

    4 weeks ago

    St. Catharines, Canada TRIVIERI SERVICE CENTRE Full time

    Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your role will involve providing exceptional customer service, and ensuring customer...

  • Service Advisor

    4 weeks ago

    St. Catharines, Canada Brian Cullen Motors Full time

    **Summary** The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles. The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The Service Advisor...

  • Service Advisor

    2 weeks ago

    St. Catharines, Canada Premier Truck Group Full time

    **Service Advisor Responsibilities**: Greet all customers whether on the phone or in person. Responsible for setting appointments answering calls and all inquiries Physically walk the unit with the customer to complete “Walk Around Sheet” (including last 8 of VIN, mileage, window tag, steering wheel tag) Review walk around with customer and have them...

  • Service Advisor

    4 weeks ago

    St. Catharines, Canada John Bear Buick GMC - St. Catharines Full time

    **Position Summary**: John Bear Buick GMC is seeking a full time, highly motivated **Service Advisor** to join our Service team at our **St. Catharines** dealership. As a Service Advisor you will have a huge impact on providing the best experience to our customers. We are looking for an experienced individual who can build rapport with customers and can...

  • Service Advisor

    1 day ago

    St. Catharines, Canada John Bear Buick GMC - St. Catharines Full time

    **Position Summary**: John Bear Buick GMC is seeking a full time, highly motivated **Service Advisor** to join our Service team at our **St. Catharines** dealership. As a Service Advisor you will have a huge impact on providing the best experience to our customers. We are looking for an experienced individual who can build rapport with customers and can...

  • Automotive Service Advisor

    1 week ago

    St. Catharines, Canada Boyd Automotive & Tire Full time

    **Boyd Automotive - Automotive Service Advisor** - **Who are we?**_ Boyd Automotive and Tirecraft is a family-run, large repair center, that specializes in delivering exceptional service with a smile. We are dedicated to providing high quality, preventative maintenance and repairs, combined with the best customer service experience in town. Have a look at...

  • Automotive Service Advisor

    2 months ago

    St. Catharines, Canada Boyd Automotive & Tire Full time

    **Service Advisor** We are **Boyd Automotive Tirecraft in St. Catharines** and we are searching for an excellent worker. If you were born to save lives and solve problems then we want to talk to you! We are a successful, growing and forward-thinking shop run by an insanely fun band of merry misfits who want to change the auto repair world, one car at a...

  • Automotive Service Advisor

    2 months ago

    St. Catharines, Canada Canadian Tire Store 145 Full time

    We are looking for individuals with great customer service ,communication skills and a willingness to learn. The responsibilities include acting as a liaison between our Automotive Technicians and customers. Creating appointments, work orders, estimates and invoices using a user friendly automotive program. Training is always available. Some automotive...

  • Automotive Service Advisor

    2 weeks ago

    St. Catharines, Canada Canadian Tire Store 145 Full time

    We are looking for individuals with great customer service ,communication skills and a willingness to learn. The responsibilities include acting as a liaison between our Automotive Technicians and customers. Creating appointments, work orders, estimates and invoices using a user friendly automotive program. Training is always available. Some automotive...

  • Auto Service Advisor

    2 months ago

    St. Catharines, Canada Canadian Tire 431 Louth Street Full time

    Provides excellent customer service and commitment to the needs of the customer and their vehicle. Ensures a smooth flow of communication with customers during repairs or maintenance work Completes and review repair orders with customers Schedules service and repair appointments Operates computerized work order system Complies with company, store and...

  • Auto Service Advisor

    2 months ago

    St. Catharines, Canada Canadian Tire 431 Louth Street Full time

    Provides excellent customer service and commitment to the needs of the customer and their vehicle. Ensures a smooth flow of communication with customers during repairs or maintenance work Completes and review repair orders with customers Schedules service and repair appointments Operates computerized work order system Complies with company, store and...

  • Auto Service Advisor

    1 day ago

    St. Catharines, Canada Canadian Tire 431 Louth Street Full time

    Provides excellent customer service and commitment to the needs of the customer and their vehicle. Ensures a smooth flow of communication with customers during repairs or maintenance work Completes and review repair orders with customers Schedules service and repair appointments Operates computerized work order system Complies with company, store and...

  • Automotive Service Advisor

    4 weeks ago

    St. Catharines, Canada Reggie's Performance Automotive Full time

    We are currently seeking an individual to join our team as an Automotive Service Advisor for our family owned and operated business. We have been established since 2003 with a large customer base and provide repairs to all types of automobiles. We would love to have an outgoing, friendly and organized person take on this role. This is a Monday to Friday...

  • Automotive Service Advisor

    1 day ago

    St. Catharines, Canada Reggie's Performance Automotive Full time

    We are currently seeking an individual to join our team as an Automotive Service Advisor for our family owned and operated business. We have been established since 2003 with a large customer base and provide repairs to all types of automobiles. We would love to have an outgoing, friendly and organized person take on this role. This is a Monday to Friday...

  • Automotive Service Advisor

    2 days ago

    St. Catharines, Canada Willowdale Auto Group Full time

    _**The Willowdale Auto Group (Niagara Division) is looking to add an All Star Service Advisor to our team!**_ **Do you have a passion for Sales, Customer Service, and working in a Team Atmosphere? If so, this may be the career move for you.** **Duties and Responsibilities** - Greet customers and provide excellent customer service - Listen to customer...

  • Service Advisor

    4 weeks ago

    St. Catharines, Canada Performance Auto Group Full time

    **Drive for Excellence** **Performance BMW** is an award winning team that is driven for excellence. As Niagara’s exclusive BMW dealer, we bring luxury right to the doors of our guests. Whether we’re providing a guest with a test drive or servicing a vehicle, we’re committed to delivering an exceptional guest experience. Performance BMW** **is...

  • Service Advisor

    1 day ago

    St. Catharines, Canada Performance Auto Group Full time

    **Drive for Excellence** **Performance BMW** is an award winning team that is driven for excellence. As Niagara’s exclusive BMW dealer, we bring luxury right to the doors of our guests. Whether we’re providing a guest with a test drive or servicing a vehicle, we’re committed to delivering an exceptional guest experience. Performance BMW** **is...

  • Service Advisor

    4 weeks ago

    St. Catharines, Canada Performance Auto Group Full time

    **Drive for Excellence** **Performance BMW** is an award winning team that is driven for excellence. As Niagara’s exclusive BMW dealer, we bring luxury right to the doors of our guests. Whether we’re providing a guest with a test drive or servicing a vehicle, we’re committed to delivering an exceptional guest experience. **Performance BMW **is...

  • Service Advisor

    1 week ago

    St. Catharines, Ontario, Canada Performance Auto Group Full time

    Drive for ExcellenceAre you a goal-oriented and a motivated individual? Then, this may be an opportunity for you Performance Auto Group is seeking Service Advisors to join our ever growing teams in the Niagara regionOur locations include:Performance Mercedes, Performance Chrysler, Performance Hyundai, Performance Toyota, Performance BMW, Performance Acura,...

  • Service Advisor

    4 weeks ago

    St. Catharines, Canada Performance Auto Group Full time

    **Drive for Excellence** With over four decades of excellence, **St Catharines Volkswagen **is dedicated to providing top-tier service to everyone who walks through our doors. We are the only dealership in Niagara that offers Volkswagen Certified Pre-Owned vehicles. **St Catharines Volkswagen **is looking for a **Service Advisor **to join their dynamic...