Service Advisor Expert

3 days ago


St Catharines, Ontario, Canada Performance Auto Group Full time

About Us:

At Performance Auto Group, we strive to provide exceptional value to our customers. With over 2000 employees, 23 brands, and 44 locations in Southern Ontario, we are a leading automotive company dedicated to fostering fair and respectful relationships that positively impact our team, customers, partners, and communities.

We Value:

  • Great Experience: Every customer is entitled to a great experience.
  • Integrity: We are honest and transparent in our actions.
  • Diversity: We are stronger through the inclusion of people, brands, and ideas.
  • Innovation: We passionately embrace opportunities for new and continuous improvements.
  • Empowerment: We encourage and support our people in taking initiative.
  • Giving Back: We positively impact the communities in which we live, work, and raise families.

About the Role:

We are seeking a highly skilled Service Advisor to join our dynamic team. The successful candidate will be responsible for identifying, recommending, and documenting service maintenance and repairs for customers. This includes greeting customers in a courteous, professional manner, delivering personalized service that exemplifies our dealerships, working with technicians to identify required maintenance and repairs, preparing repair orders, updating databases with relevant details of orders, and closing orders by providing appropriate repairs and services.

Responsibilities:

  1. IDR: Identify, recommend, and document service maintenance and repairs for customers.
  2. Customer Interaction: Greet customers in a courteous, professional manner.
  3. Personalized Service: Deliver personalized service that exemplifies our dealerships.
  4. Tech Support: Work with technicians to identify required maintenance and repairs.
  5. Repair Orders: Prepare repair orders, update databases with relevant details of orders, and close orders by providing appropriate repairs and services.

Requirements:

To succeed in this role, you will require:

  • Minimum 1 year of Service Advisor experience in the automotive service industry.
  • CDK experience is required.
  • Professional, friendly, and customer-oriented with a high emphasis on good CSI and selling capabilities.
  • Ability to sell and recommend maintenance and repairs to our loyal customers.
  • Strong computer skills.
  • Good communication skills and attention to detail.
  • Able to multitask and work under pressure.

Benefits:

  • Excellent management support and guidance.
  • Opportunities through our internal career mobility program.
  • Access to health, dental, and vision insurance.
  • Disability, critical illness, and life insurance for the unexpected.
  • Our Employee Assistance Plan (EAP) for you and your family's wellness.
  • Discounts on vehicles, service, and parts for you and your family.
  • Discounts to retailers and service providers across the country.
  • Free and engaging employee events.

We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested.


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