Pedalheads - Summer Camp Operations Coordinator

3 weeks ago

Ottawa, Canada Pedalheads Bike Camps Inc. Full time

**Camp Operations Coordinator, **Ottawa **(Contract from **M**ay **to September 2024)**

**Who we **are**
- We are a fast-growing leader in children’s programming who offer high-quality bike and swim lessons across North America.

**Our mission**
- We inspire kids to believe in themselves.

**Why **you’ll** love working at **Pedalheads**

**Growth**
- Pedalheads has 170+ locations in 40+ cities with 2000+ amazing staff who get to teach 70,000+ children every year. Pedalheads has grown more than 50% over the past 2 years while maintaining a “love what you do” culture with considerable flexibility and opportunity for professional growth.

**Culture**
- Our people consistently attribute their love of working at Pedalheads to the culture and team. We’re all about creating a supportive, energizing team environment with fun, friendly and driven people.

**Opportunity**
- We are passionate about developing our people and teams to their highest potential, with a high value on trust and empowerment. Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.

**Purpose**
- By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving, and we are continuously working on meaningful ways to make communities better for having us there**Camp Operations Coordinator**This role is a seasonal position stating in May and finishing in Early September.In the months that your region is operating camp, the work schedule could transition into a Sunday-Thursday work schedule from a Monday-Friday work schedule.**Rate of pay**: $21 to $23 per hour, commensurate with experience**Your Responsibilities**

**Seasonal Hiring**- Consult with the City Manager to determine staff requirements and hiring objectives-
- Prepare and post job descriptions on various web-based job boards-
- Use a variety of recruiting methods to recruit Bike Camp Instructors and Junior Volunteers-
- Attend job fairs and career events, collaborate with local community groups and schools to find our future Pedalheads Instructors and volunteers-
- Screen applicants and conduct regular interviews (Group, Individual & Zoom) through our Applicant Tracking System- Ensure staff are onboarded quickly and correctly by preparing and managing required onboarding documents, staff lists, and training dates**Camp Management**- Establish positive and influential relationships with Camp Leaders, Instructors, and Volunteers-
- Provide camp staff with feedback regarding their engagement with campers and guardians; their execution of teaching principles and their execution of lesson plans-
- Ensure that camp procedures, policies and safety standards are being followed and upheld to Pedalheads standards-
- Help foster a positive environment for camp staff, children and parents/guardians-
- Be actively involved in delivering quality experiences to all campers (lead games/activities)-
- Organize and maintain camp equipment and assist with the delivery of equipment to sites and storage-
- Ensure camps are set-up to Pedalheads standards (equipment, signage, etc.)-
- Be on-site at one or more of your assigned camps daily during camp season-
- Visit underperforming sites regularly and work with Camp Leaders to promote performance improvements-
- Work with Camp Managers during the summer with staff scheduling issues, helping to source instructors when additional staff are required-
- Fill in for Camp Managers during absences when needed-
- Build and maintain positive relationships with site hosts and deal with issues or concerns raised by hosts in an effective and timely manner**Customer Service**- Always be willing to go the extra mile to engage with customers and provide an excellent customer experience-
- Proactively interact with parents/ guardians and children on-site and communicate with parents / guardians regarding their camper’s well-being and experience at camp-
- Respond to customer concerns in a timely and professional manner, always aiming to provide solutions that ensure resolution-
- Mentor and encourage camp staff to engage and communicate with parents/ guardians regularly**Skills, **Knowledge** and Experience**-
- A minimum of 2 years of supervisory experience managing summer camps and/or teams of leaders/instructors-
- Hands on experience with children’s programs/summer camps or in coaching, teaching, instructing children ages 3 to 8 years old-
**Must have access to a car. **Mileage will be paid during work hours at a rate of $0.70/km. Must have a valid driver’s license and be able to travel to areas of responsibility-
- Knowledge and understanding of the city and communities-
- Valid First Aid Certificate-
- Must pass a background check upon hire**Assets**:
- Degree in Education, Sports Manage

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