Monitoring Station Manager

3 weeks ago


Brockville, Canada Secureway Full time

**Appendix A**

**JOB DESCRIPTION: MSM-1**

**GENERAL INFORMATION**:
**Job Title **MONITORING STATION MANAGER 1 [MSM-1]
**Department **Monitoring Station

**BASIC DESCRIPTION**:
The monitoring station manager monitors alarms, answers phones, direct calls, and supervises the efforts of others in this work. Ensure the 24 hour monitoring station staffing and scheduling is appropriate to meet the needs of the client, the company and applicable codes. Maintain access and alarm database records, assist customers with questions and reports.

**QUALIFICATIONS**:

- The following are the principal qualifications for this position:_

Personal Characteristics
- Comfortable with variable workloads
- Detail oriented individual who is comfortable meeting aggressive deadlines
- Energetic team player that works well with other team members
- Time management and organizational skills
- Excellent written, oral, and interpersonal skills including tact and diplomacy
- Self motivated reliable and trustworthy
- Positive, friendly demeanor
- Professional appearance

Working Conditions (Physical Requirements)
- Able to work at a computer for long periods of time.
- Must be available to work hours as required by changing shift dynamics.
- Be available off hours for questions, Troubleshooting and DR
- Familiarity with software systems (Manitou, Kantech, M8) and internal processes

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**Appendix A**

Other Skills
- Troubleshooting capabilities and techniques
- Computer skills such as Docs (Word), Sheets (Excel).
- Follow, and provide oral and written instructions
- Maintain cooperative working relationships

Education and Experience
- Education: OSSD, or equivalent.
- Experience: Management and scheduling experience is an asset. Secureway will train

MCO L1 and MCO L2 industry-sponsored programs (must be completed).

**KEY DUTIES AND RESPONSIBILITIES**:
Key duties are interpreted as being descriptive and not restrictive in nature. The following duties are listed both as specific and shared responsibilities, other duties may be assigned as required to meet demands of the business.
- Monitor Security Alarms & CCTV Systems
- Program ADC, LTE/GSM communicators
- Maintain access and alarm database records, assist customers with questions and reports, remote programming of security and access
- Manage a team of professional alarm operators and ensure smooth operation of

Secureway’s 24 hour monitoring station.
- Upload/download/Program control panels
- Uphold and promote Secureway founding principles
- Inform personnel regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions, taking appropriate action and/or complying with health and safety regulations
- Train new staff on monitoring and procedures
- Prepare documentation in a variety of written and electronic formats (e.g. daily paperwork, time and materials,customer files,programming records)
- Maintain cleanliness of the office environment
- Create Maintain and follow company SOP records

P2 of 2

**Salary**: $21.00-$25.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Night shift

Work Location: In person


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