Clerical Support Associate

4 weeks ago

Toronto, Canada Humber River Hospital Full time

Position Profile:
**Join our professional team of Clerical Support Associates as we work together to deliver compassionate care that is responsive to the healthcare needs of our community.**

Humber River Hospital is committed to revolutionizing patient care for our diverse community. We are looking for exceptional individuals to join our great team: people who share our passion to deliver excellent, patient-focused, expert care. The Hospital is formally affiliated with both the University of Toronto and Queen’s University.

We currently have an exciting opportunity for a **Part-Time** **Clerical Support Associate **to join our Oncology** **team.

**Reporting Relationship**: Manager, Oncology
**Hourly Rate Range**: $25.99 - $26.90
**Location**: Wilson Site
**Employee Group: NOWU**

**Position Responsibilities**:

- Responsible for clerical support including patient registration, booking/editing of appointments, and maintenance of patient records with adherence to registration standards and data quality.
- Responsible for completion of message and tasks from Physicians and other members of the inter-professional team using Meditech Oncology module system.
- Responsible for providing customer service including scheduling appointments, answering patient inquiries, telephone inquiries, greeting patients and visitors, and communication of registration and appointment activities to both patients and their healthcare providers.
- Communicates registration information with both internal and external departments and service areas to facilitate appointments
- Supports care team members in data collection processes required by Ontario Health Cancer Care Ontario
- Other related duties as required.

**Qualifications**:

- High school graduate or equivalent.
- Completion of a Community College Medical Secretary Diploma an asset.
- Completion of a medical terminology course preferred.
- Minimum 2 year full time equivalent recent clerical experience required, preferably in an ambulatory oncology setting.
- Good keyboarding skills, with minimum typing speed of 40 WPM.
- Computer proficiency including Microsoft Office Suite.
- Strong interpersonal skills, both oral and written
- Meditech’s Oncology Module and Community Wide Scheduling experience is preferred
- Good organizational and problem solving skills required, including an ability to prioritize a varied and busy workload. Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations
- Ability to work independently with mínimal supervision in a team environment
- Knowledge of a second language an asset.
- Demonstrated customer service skills.
- Excellent attendance and discipline free record required.
- Applicants may be required to successfully complete full administrative testing, to include typing speed and MS Office.

**Why Humber? Why Now?**

Humber River Hospital is on an exciting transformation journey of redefining patient care, as we leverage the most advanced technologies to enhance all aspects of delivering high-quality, safe care. We continue to build a people-centered workplace with excellent staff and physician engagement by hiring passionate, diverse and inclusive healthcare professionals. People who care and encompass our values of
_Compassion_,
_Professionalism_ and
_Respect_. People who are committed to making a positive difference.

We are a
**Studer Group** hospital, focused on building our evidence-based leadership practice and hardwiring a culture that WOWs.

Humber River Hospital is a member of the
** Toronto Academic Health Science Network **(TAHSN), which is a dynamic network of academic health organizations providing leading edge research, teaching and clinical care.

We have collaborated with TAHSN member institutions in addressing the challenges of the COVID-19 pandemic. Our membership in TAHSN supports our strategic pillar of advancing Humber River Hospital as a community academic hospital.

Humber River Hospital was the recipient of the
**2021**
**Excellence in Patient Safety Award **by the Canadian College of Health Leaders. This award recognizes teams that are committed to improving patient safety within a healthcare environment, through leadership, innovation, culture, and best practises.

Why? Because at Humber River Hospital, we know it is our people and our ability to innovate that allows us to consistently deliver a great patient experience and the best quality outcomes. After all, we are the hospital that believes
**exceptional care...healthier community**.

**Please be advised that in order to be eligible for employment at Humber River Hospital, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the hired employee’s first date o

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