Operations Manager

4 weeks ago

Parksville, Canada CareRx Corporate Holdings Inc. Full time

**About CareRx**

CareRx is Canada’s leading provider of specialty pharmacy services to seniors. We serve more than 50,000 residents in over 850 seniors and other communities (long-term care homes, retirement homes, assisted living facilities, and group homes). We are a national organization with a large network of pharmacy fulfillment centres that allows us to deliver medications in a timely and cost-effective manner. We take an active role in working with our home operator partners to promote resident health, staff education, and medication system quality and efficiency.

Whether you do your best work in a dispensary, in a clinical setting, in an office, or on the road, we have a place for you.

**Position Summary**

The Pharmacy Operations Manager, in partnership with the Pharmacy Manager, is responsible for the team’s scheduling, onboard training, and adherence to operational processes to support the fulfillment of the team’s goals — accuracy, efficiency, quality, organization — while maintaining regulatory compliance. The Pharmacy Operations Manager embodies and reinforces CareRx’s Mission-Vision-Values commitments as a way to support a positive team culture. The Pharmacy Operations Manager participates in tasks as per the job description in collaboration with the Pharmacy Manager.

**Internal Relationships**
- Pharmacy Manager
- Pharmacists
- Registered Technicians
- Pharmacy Assistants
- Drivers
- Human Resources

**External Relationships**
- Clients
- Doctors
- Nursing Staff
- Vendors

**Responsibilities**
- Scheduling of applicable pharmacy operations such as shipping and receiving, including pharmacy staff on-call and after hours scheduling
- Inventory Management as required
- Develop and oversee on-boarding, coordination and training of new staff and support existing employees in learning and development
- Document payroll and human resource related items as applicable
- Monitor and maintain adequate efficient workflow in the pharmacy at all times including redirecting staff as required
- Troubleshooting technical problems as they arise and contacting contractors as required
- Problem solves and/or participate in internal and external conflict resolution as required
- Maintain and communicate Workplace Health and Safety policies and any training, processes and safety issues as identified by the safety committee ensuring timely responses
- Collaborate with other management members on a routine basis
- Help with pharmacy operations/drug distribution when required
- Participate in pharmacy related transition processes as required
- Other duties will be assigned as required for business needs

***Technical Competencies**
- Excellent working knowledge of Kroll and eMAR systems
- Competency with Microsoft Office software
- Ability to operate and troubleshoot issue with PACMed and PACVision
- Demonstrate ability in compounding medicines

**Behavioral** Competencies**
- Demonstrated ability to work effectively within a team and build relationships and rapport with internal and external relations
- Must be skilled in critical thought and processes and be able to prioritize appropriately
- Must be motivated to achieve results that reflect a high standard of work quality
- Present self in a positive, unbiased and confident manner
- Adaptable to internal work changes
- Strong mentoring and teaching skills
- Desire to learn and seek new opportunities
- Excellent interpersonal and written communication skills and be able to interact with persons of varying professional expertise in a professional manner
- Excellent ability to make strategic decisions in compliance with organizational goals
- Must be dependable and responsible in the execution of job duties
- Ability to lead, take charge, offer opinions and direction
- Ability to pay strong attention to detail

**Minimum Education and Experience**
- Registered and in good standing with the College of Pharmacists of British Columbia (RPh or RPhT)
- 3+ years related experience in Specialty Pharmacy Operations

**Application Process**

**Behaviors**: Preferred
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Leader: Inspires teammates to follow them
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

**Motivations**: Preferred
- Goal Completion: Inspired to perform well by the completion of tasks
- Self-Starter: Inspired to perform without outside help

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