Regional Operations Manager
Found in: Jooble CA O C2 - 2 weeks ago
The Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to the Sunshine Coast (Sechelt, Halfmoon Bay).
It represents one of Evergreen’s largest markets, with 139 hotel rooms across 4 hotels, along with Paradise Mini Golf & Fun Park and Paradise RV Park. Our portfolio includes some of the top-rated hotels in the Parksville Qualicum Beach area, with plans for significant growth in the coming years.
This individual will provide hands-on leadership by role modelling outstanding customer service, coaching in-house staff, overseeing hotel operations, maximizing guest satisfaction, and driving overall business performance.
The Regional Operations Manager will have significant exposure to Evergreen’s senior leadership team, with the opportunity to take on as much responsibility as they can demonstrate capability for. Oversees day-to-day operations across 6 Evergreen properties in Parksville, including front-of-house and back-of-house functions such as Guest Services, Housekeeping, Maintenance, Events, and Group business
Plays an active role in front desk operations (30-50% of time), providing top-notch service to maximize customer satisfaction and setting the bar for other staff to emulate
Handles complaints, settles disputes, resolves conflicts, and otherwise manages all escalations
Serves as primary point of contact for group business (e.g., sports teams, corporate accounts, etc.) Monitors all aspects of the physical property (common spaces, on-site amenities, rooms, landscaping, etc.) to maintain quality standards and proactively identifies opportunities for improvement
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction; works with other departments (Housekeeping, Maintenance, etc.) Manages staffing / scheduling across all properties in Parksville
Responsible for procurement of day-to-day hotel supplies and other items
Ensures regular communication with employees to create awareness of business objectives, align on expectations, and recognize performance
We are committed to diversity, inclusion, and equitable access to opportunities. Accommodations are available upon request for candidates taking part in the selection process.
Business Judgement: Strong commercial awareness, with an ability to evaluate return on investment for strategic initiatives. Able to actively manage trade-off between profitability and guest experience.
People Management: Past experience with onboarding, training, and retaining a high-performing team. Industry Experience: Past experience as an Operations / Front Desk Manager (or similar management role) in the hospitality industry.
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Regional Operations Manager
Found in: Jooble CA O C2 - 7 days ago
Parksville, BC, Canada EightSix Network Inc Full timeThe Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to the Sunshine Coast...
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Regional Operations Manager
Found in: Jooble CA O C2 - 2 weeks ago
Parksville, BC, Canada Evergreen Hospitality Group Full timeCompany Overview The Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to...
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Found in: Whatjobs CA C2 - 2 weeks ago
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