Customer Service Representative

1 month ago

PointeClaire, Canada Groupe 3DM Full time

Are you passionate about customer service and working with clients?

Are you looking for a new exciting and challenging opportunity?

Are you looking to work in a dynamic work environment for one of the top employers?

If yes, we have a great opportunity for you

To ensure success, the Customer Service Representative needs to multitask effectively in a fast-paced, dynamic environment, and be able to work with a computer.

**Duties/Responsibilities**:

- Responsibilities and duties include, but are not limited to:_
- Constantly maintain a positive, empathetic, and professional attitude towards clients.
- Respond promptly to client inquiries, including shipping, receiving, inventory, and special projects.
- Ensure all clients’ inquiries are properly communicated with the warehouse team.
- Facilitate change requests to ensure that all parties are informed of the impacts on schedule.
- Track tasks and follow-up with clients or with internal departments as needed.
- Responsible for the entry of receiving of incoming stock into WMS for the various programs and special projects.
- Responsible for the preparation of final receiving’s for inventory as it relates to kitting or special projects.
- Validate final shipping documents, manifests, etc., related to special projects.
- Coordinate and schedule return of overstock back to client.
- Attend monthly meetings with clients to discuss various operational topics, required changes, and overall operations at the distribution center.
- Acknowledge and resolve client’s inquiries.
- Provide feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Maintain a continuous collaboration with operations and sales departments to find new business opportunities with current clients.

**Skills and Requirements**:

- Minimum of 2+ years of experience
- A completed high school diploma or an equivalency
- Bilingual, both written and oral
- Comfortable using a computer, Microsoft Office, and Outlook
- Effective communication skills
- Detail oriented
- Processing and reporting skills
- Ability to meet deadlines and prioritize multiple tasks
- Excellent time management skills
- Must be able to work both independently and with a team

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Pointe-Claire, QC: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- French (preferred)
- English (preferred)

Work Location: In person

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