Parts & Service Co-ordinator

2 weeks ago


Emerald Park, Canada Avro Ground Support Equipment Full time

As a manufacturer and supplier of aviation ground support equipment, AVRO GSE supports equipment throughout North America and knows the urgency of reducing downtime and understands the pressing need for immediate support and service in the aviation industry.

AVRO GSE operations are based in Emerald Park, SK just outside Regina where we undergo service and operational activities for all equipment categories and distribute throughout North America.

We are currently looking for a resourceful and competent Parts & Service Co-Ordinator, to meet increased capacity requirements.

Key responsibilities will include:

- Responding to & managing all parts requests according to Avro GSE Customer Service Commitment
- Assisting the Parts & Service Manager with processing of internal & external work orders to ensure timely service delivery
- Assisting the Senior Equipment Support Specialist with co-ordination of parts & service requirements for Field Service appointments
- Provides incoming phone & web support.
- Resolves customer issues
- Keeps customer informed as to changes to order status.
- Records all interaction within CRM and/or ERP
- Competent with MS Office suite, HubSpot CRM, Acumatica ERP.
- Competent in obtaining shipping quotes for product components and other commodities.

**Corporate Competencies**
- Ability to work in a fast-paced business environment and respond to customer requests rapidly.
- Empathy, and willingness to help people located in other cities
- Great listening skills
- Problem solving ability
- Team player
- Interest in learning new and improved skills.

Avro GSE offers a challenging work environment, competitive wage and benefit package and a strong commitment to continuous improvement and excellence. We continue to build a strong team that has depth in both personal leadership skills as well as industry related training and experience.

**Job Types**: Full-time, Permanent

**Salary**: From $52,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Work Location: In person


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