Internal Service Advisor

3 weeks ago

Burlington, Canada JP Motors Full time

Queenston Auto Group is centered around fostering a dynamic and collaborative work environment where teamwork, passion, innovation, results, and action are not just our core values but the driving force behind our over 55 years of success. What our employees do truly counts, and we empower them to contribute their unique skills and perspectives to make a meaningful impact. We provide a supportive and inclusive workplace where every team member is empowered to make a difference.

Are you a highly motivated, dedicated, and driven individual? If you answered yes to all three, then you are the right person to join our team as an **Internal Service Advisor at JP Motors**.

The Internal Service Advisor is responsible for working with our internal customers and technician through the scheduling process and repair of their vehicles. The Internal Service Advisor has a keen eye for "the details" and strives to be a product knowledge expert. As a team player, foster excellent relationships with personnel in all areas of the dealership.

**The Details**

**Develop Strong Relationships with Customer and continue to develop the Relationship**:

- Greet people on the phone or in person promptly and in a courteous manner.
- Address questions/needs promptly and professionally.
- Handle complaints and ensures high customer satisfaction standards.

**Service Experience**
- Identify service needs
- Asks appropriate questions to ensure the vehicle to be serviced is diagnosed correctly.
- Provide repair and maintenance recommendations
- Source appropriate parts
- Complete all required paperwork in a timely manner

**Be detailed oriented**
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of grooming, hygiene and professional appearance.
- Ensure all documentation/paperwork is completed in an accurate and timely manner.
- **Develop and maintain full knowledge about the Industry**:

- Keep up to date with products, accessories, prices, and key features of major competitors.

**Specific Skills**
- Excellent interpersonal skills with an upbeat and engaging attitude.
- Customer relationship skills including listening and the ability to communicate effectively.
- Excellent verbal communication and writing skills.
- Problem solving and critical thinking skills.
- Above average computer skills.
- Good math skills.
- Organized and pays attention to detail.
- Flexible and open to change; take on special tasks as needed.
- Conscientious.
- Ability to negotiate win-win scenario’s foe all parties
- Results oriented and accountable.
- Ability to work independently or within a team.
- **Education & Experience**:

- Minimum Grade 12 High School Diploma.
- College certificate or additional courses would be an asset.
- A fundamental understanding of automotive mechanical fundamentals.
- Adaptable to work evening and weekend shifts as scheduled.

**Pay**

Competitive Hourly Rate of $20.00 to $22.00 based on experience.

We offer competitive compensation packages, comprehensive benefits, and ongoing learning opportunities to ensure our employees thrive personally and professionally.

Join us in shaping the future, where your passion, innovation, and actions truly matter.
- In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process._
- We are an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women, and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted._

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