Host/hostess/busser

1 month ago

Toronto, Canada Bitter Melon Full time

Perform all duties and responsibilities in a timely and effective manner with a sense of urgency.

Promptly greet Guests in a friendly, professional manner.

Ensure guests’ expectations have been met and naturally exceeded. Professionally resolve service issues.

Uphold and maintain superior quality customer service and hospitality.

Keep immediate supervisor informed of significant issues and take prompt corrective action.

Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working atmosphere.

Work as a team to ensure all facets of the restaurant are kept clean, safe and organized.

**Job Qualifications**:
Must be dressed neatly and well-groomed in company approved uniform.

Must be able to operate P.O.S. computer system, make change correctly and make credit card transactions accurately.

Walk or stand most of 6 hour shift.

Must be able to read menu items and speak English.

Able to reach, bend, stoop and perform cleaning duties.

Professional phone skills. Must be able to hear well with loud background noise, in order to answer telephone and respond to guest requests.

Must be able to calmly respond to agitated guests and notify a manager immediately if the matter cannot be corrected in a timely manner.

Must be able to clearly communicate guest’s needs to other employees including bussers, servers, and manager.

**General Training Points**:
Always wear a genuine smile - enjoy yourself

Treat each guest as you would like to be treated, make the guest comfortable.

Uphold service standards (hospitality, knowledge, professionalism, timing, anticipation).

Work on service awareness (smile, speed, teamwork, guest feedback).

Organization is your key to success - develop a system.

Communicate as you move through the restaurant (safety).

Be aware of surrounding tables - Teamwork

Always be professional - maintain a positive attitude (even in busy times).

Guest satisfaction and exceptional service is your priority.

A dissatisfaction is an opportunity to impress the guest by correcting the problem (get a manager involved).

**Additional Info**:
Schedules may vary and include weekends.

A rewarding opportunity for those who want a second source of income

Open to applicants who do not have a college diploma

**Job Type**: Part-time

**Salary**: $15.50-$16.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location

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