Operations Administrator

2 weeks ago

Hamilton, Canada GFL Environmental Inc. Full time

Under direction from the Operations Manager, the Operations administrator is responsible primarily for the day-to-day operational administration of our Hamilton industrial facility involving client reception, operations support, purchasing, billing and environmental compliance.

**Key Responsibilites**:
Work with operations to schedule client appointments into the facility and coordinate changes/exceptions and other required notifications.
Greet visitors and customers at the reception window upon their arrival and professionally assist them with their requirements.
Document and maintain waste receipt/shipment records while ensuring the completeness and accuracy of all entries created - i.e. Waste Manifests, Bills of Lading, and work orders.
Maintain site’s schedule for the meeting rooms.
Scanning work orders and documents to OMS as required
Updating qty, entering manifest number, mark as complete on outbound work orders in OMS as required

Entering outbound shipments into TD Report.
Prepare month-end reports for the facility.
Filing outbound work orders, organizing paperwork for billers.
Scanning, tracking, and filing site inspections, processing sheets, site inspections, production sheets, ECR’s, etc.
Scan training documents into shared drive/ personnel files
Manage and maintain the facilities shared and central electronic files and assist in site inspections and audits.
Assisting site’s Ops Mgr, Supervisor, Technical Supervisor and lab/shipping groups as required.
Ensure all internal and regulated documents are completed correctly and organized - including lab analyticals, work orders, BOLs, manifests, driver logs, hazard assessments, etc. and completed daily.
Responsible for general customer/facility inquiries and direct to other appropriate parties.
Receive, investigate, and effectively resolve internal and external complaints based on established policies and procedures with customer satisfaction focus and appropriate escalation.
Create and maintain customer accounts, waste classification and pricing profiles within our proprietary OMS system.
Prepare waste diversion and other reports for customers and management upon request.
Working cohesively with facility operations staff to meet client expectations and enhance our service offerings/value proposition.
General office administration including electronic and paper-based storage/filing.
Assist with procurement and purchasing as required.

**Other tasks as assigned. Knowledge, Skills & Competencies**:
University degree or College Diploma, preference given to those in chemistry, environmental science, and transportation related disciplines.
Previous environmental or related experience with knowledge of Transportation of Dangerous Goods and Ontario EPA Regulation 347 is an asset.
At least 2 years of customer service and/or office administration experience.
Strong interpersonal skills and ability to develop and foster relationship growth in a professional setting.
Capable of empathetic listening and conflict resolution in a fast paced and high volume environment.
Desire and motivation to gain knowledge about the industry in multiple facets to develop professional skills within the waste management space.
Excellent communication skills in oral and written English.
Strong listening, negotiation, presentation ability.
Ability to independently resolve problems within one’s scope of authority and understanding of when to escalate to superiors.
Ability to work without supervision.
Overtime during certain peak seasons is required.
Proficiency in Microsoft office suite including Word, Power Point and Outlook with emphasis on Excel.

GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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