Installation/service Coordinator

6 months ago

Stoney Creek, Canada Johnson Controls Full time

**Unleash your potential with the Johnson Controls team**

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. **Join our winning team and pave the way for a bright future. **With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

**Your next incredible opportunity is just a few clicks away
**What you will do**

**How you will do it**
- Assist ISTM with monthly setting of revenue forecast and ensuring department meets or exceeds forecast
- Schedules and coordinates all installation projects
- Must learn functions carried out by our ERP system Oracle Fusion
- Ensure all installations are completed on agreed upon time frame and within budget
- Orders all required equipment for each installation project
- Ensures technicians have all required parts before attending a job site
- Makes all required outbound calls to the customer to establish job site readiness and works with client and technician to facilitate superior product/service delivery.
- Must work closely with project managers to meet project deadlines
- Required to work closely with vendors to keep track of equipment delivery dates
- Must communicate with customers regarding their installations and provide quality service to customers - escalate when required
- Performs warehouse maintenance & receiving of equipment
- Acts as a liaison between Customers, Service, Installation, and Management
- Works laterally with Sales on installations and service
- Inventory implementation and ongoing management
- Coordination of facilities management including orientation of sub-contractors for building maintenance
- Work with Sales team to ensure best possible experience for the customer

**What we look for**

**Education**:

- Completion of High School Diploma

**Experience**:

- Minimum of five years in a front-line customer service position

**Skills**:

- Excellent organizational skills
- Fluent English language written and verbal skills, demonstrated superior people and telephone skills
- Must learn quickly
- High proficiency with Microsoft Office, networking ability and a good knowledge of operating systems
- Knowledge and understanding of revenue and budget margins
- Proven ability to build relationships inter-company
- Ability to adapt quickly to changing demands and work well under pressure
- The ability to meet deadlines and commitments and to adjust/adapt to new ideas and procedures is necessary

Other:

- Ability to multi-task
- Must be physically capable to lift up to 20 kg unaided, and work on stepladders.

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