E-commerce Csr

The E-Commerce Customer Service Representative is responsible for servicing and invoicing a customer base consisting of owners, designers, and wholesalers. This is a hands-on position that is responsible for sales within assigned accounts.

**PRINCIPAL FUNCTIONS & OBJECTIVES**
- Maintaining assigned accounts
- Managing order entry for sales in the assigned accounts by adhering to customer deadlines, warehouse timelines and internal policies
- Resolving customer complaints and conflicts with patience and courtesy
- Researching and reviewing accounts for accuracy
- Coordinating and interacting with other department personnel as required
- Creating Delivery Notes and passing them on to the warehouse for shipping
- Loading all shipments onto carriers trucks / creating labels
- Sending tracking details to customers for all orders, replacements, and parts
- Maintaining a high standard of professional decorum and practices when dealing with customers, suppliers, peers, supervisors, and other key stakeholders
- Other responsibilities and accountabilities as assigned by the Customer Service Manager, and management

**KEY SKILLS AND EXPERIENCE**
- Minimum 3 years of relevant experience
- Proficient in MS Office Applications
- Excellent verbal, written and communication skills
- Wayfair or other E-commerce portal experience is considered an asset
- EDI knowledge and experience considered an asset
- Strong interpersonal skills
- Highly organized with a proven ability to multi-task
- Productive and efficient in planning and executing work
- Service driven with exceptional attention to detail
- Ability to work well in a fast-paced environment
- Experience with SAP is considered an asset
- Energetic, upbeat and a tenacious team player
- Bilingual in English and French is considered an asset

**Job Types**: Full-time, Permanent

**Salary**: $24.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Scarborough, ON M1V 4Z5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 3 years (preferred)

Work Location: In person