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Assistant Manager, Quick Service
4 months ago
At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract
**THE POSITION**
**KEY ACCOUNTABILITIES**
- Work with the Concessions Manager to prepare a menu analysis for Concessions locations, reviewing the current menu selections and proposing changes for the upcoming NHL season.
- Provide leadership and guidance to staff and supervisors on the floor during events.
- Work with Concession manager in creating an on-the-job training program that addresses the needs of all concessions staff.
- Monitor staff levels and adjusting labor requirements, while ensuring customer service and business needs are met daily.
- Communicate and enforce all company policies.
- Meet compliance with all regulatory requirements inclusive, but limited to Health and Sanitation Codes, Worker’s Compensation Board standards and AGLC guidelines.
- Provide a safe working environment for both guests and staff through regular maintenance of all concession stands and services, ensuring all equipment is in good working order.
- Audit and authorize bi-weekly payroll for the Concessions group.
- Communicate and resolve patron concerns and/or questions.
- Maximize contribution margins through marketing strategic business planning, adequate staffing level analysis and identifying anomalies.
- Maintain ongoing communication with other departments to ensure effective and exceptional service delivery front and back of house.
- Demonstrated ability to build and develop professional relationships.
- Ability to communicate, motivate and lead effectively.
- Other duties and projects as assigned.
**THE INDIVIDUAL**
- 3+ years of progressive food & beverage supervisory experience.
- A post-secondary education focused on Hospitality Management or Business Management, or a combination of education and experience would be an asset.
- Able to remain mobile and alert for extended periods of time.
- Passion for guest services.
- Trained in W.H.M.I.S., Pro-Serve, ServSafe, NFSTP or equivalent.
- Must possess Valid Alberta Basic Food Safety Certification.
- Proven people, time management and strong communication skills.
- A strong motivator, mentor, and leader, who has the ability to form strong rapport with direct and indirect reports across a multifunctional organization.
- Possess a strong sense of accountability and a natural talent for organizing and prioritizing responsibilities.
- Must be able to take direction and work independently in a fast-paced environment.
- Excellent interpersonal and communication skills.
- Please note that this position is based on the event schedule in a fast-paced environment, with emphasis on evenings, weekends, and statutory holidays. Shift lengths vary and require flexible working times._
**This position will remain open until 3:00pm on June 7**th**, 2024.
