Dock & Door Dispatcher

2 weeks ago

Ottawa, Canada Hansler Industries Ltd Full time

**About Hansler**
Hansler is an industry leader in the materials handling industry, with a 60 year history of success and continuous improvement. With access to diverse range of equipment and resources, including New Sales, Used Sales, Rentals, Service, Parts, and Operator Training, we are here to build long lasting partnerships with our customers.

**The Opportunity**:
As the Dock & Doors Dispatcher for Hansler, you will be the first and last point of contact for all our service customers. You will gather and assess customer needs and manage the repair process for their equipment. You will succeed in achieving 100% customer satisfaction by developing and building strong customer relationships and providing innovative solutions. Our Dock and Doors division specializes in a range of products and brands, including Blue Giant, to ensure we meet all our customer’s dock system needs.

We are looking for an experienced Dispatcher with excellent customer service skills, strong attention to detail, and ability to work in a fast-paced environment. To succeed in this role, you will be comfortable working independently, while effectively collaborating and communicating with a range of key stakeholders. Organization skills and ability to prioritize multiple tasks are also critical skills for this role.

**Duties & Responsibilities**:

- Coordinate with customers, technicians, and appropriate vendors to ensure all jobs are on schedule and within budget
- Schedule and dispatch technicians to job sites
- Answer service calls in a professional and timely manner
- Coordinate invoices and quotes to the appropriate personnel
- Update scheduler daily
- Provide a high level of customer service
- Prioritize incoming workload in an effective manner
- Additional branch administrative duties as required

**Qualifications & Skills**:

- Excellent customer service skills
- Strong computer skills, especially in Microsoft Suite (Outlook, Word, Excel); ERP experience preferred
- Strong organizational skills
- Ability to prioritize and multi-task
- Ability to work in a fast-paced environment
- Post-secondary education is considered an asset
- Docks & Doors experience is considered an asset
- Experience in a dispatch customer service role is considered an asset

**Why Join Hansler?**
- Work-life balance
- Competitive compensation package
- Comprehensive benefits coverage
- Retirement pension plan
- Ongoing training and professional development
- Vast opportunities for growth and advancement within the company or the Venturis Group of Companies network

**Benefits**:

- Dental care
- Vision care
- Extended health care
- Disability insurance
- Employee assistance program
- Life insurance
- RRSP matching

**Schedule**:

- Monday to Friday
- 8:00am to 4:30pm (8-hour workday)

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