![Hilton Garden Inn and Homewood Suites,Ottawa downtown](https://media.trabajo.org/img/noimg.jpg)
Switchboard & Reservations Specialist
1 month ago
**Join Us Today**
The Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown, conveniently situated in downtown Ottawa, is steps from Parliament Hill with LRT transportation at the hotel’s front door for easy access to many points of interest including festival venues. The hotel features 171 extended-stay guest rooms under the Homewood Suites by Hilton banner and 175 units providing short-stay accommodations under the Hilton Garden Inn banner. We have a total of 4,500 square feet of conference space, Tulip Restaurant and Bar, pool and fitness facility.
**Job Summary**:
We are seeking a skilled and friendly Switchboard Operator to join our team. As a Switchboard Operator, you will be responsible for efficiently operating the switchboard and providing exceptional customer service to all callers. If you have excellent phone etiquette, strong communication skills, and enjoy working in a fast-paced environment, we would love to hear from you.
**Responsibilities**:
- Operate the switchboard system and handle all incoming calls promptly and professionally
- Transfer calls to the appropriate departments or individuals
- Take accurate messages and deliver them promptly to the intended recipients
- Provide information and assistance to callers regarding hotel services, facilities, and amenities
- Assist with guest service requests and inquiries
- Maintain a neat and organized work area
- Follow established procedures for handling emergency situations
- Perform other administrative tasks as assigned
**Qualifications**:
- Previous experience operating phone systems or working in a customer service role is preferred
- Knowledge of hotel operations and guest services is a plus
- Excellent phone etiquette and strong communication skills
- Bilingual proficiency in English and another language is a strong asset
- Ability to multitask and prioritize effectively in a fast-paced environment
- Strong attention to detail and accuracy
- Professional demeanour and positive attitude
**Must be able to work weekday, evenings and weekends.
**Job Types**: Full-time, Permanent
Pay: $22.50 per hour
**Benefits**:
- Discounted or free food
- Employee assistance program
- Life insurance
- Vision care
- Wellness program
Schedule:
- 8 hour shift
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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