Switchboard Operator

2 weeks ago

Ottawa, Canada Sheraton Ottawa Hotel Full time

**Switchboard Operator (At Your Service Agent) - Unionized Role**

**Reports to**: Front Office Manager/ Guest Experience Manager

**Direct Reports**:None

**Position Purpose**:
The At You Service Agent will provide our guests with consistent superior quality service in accordance to the Sheraton Brand Standards. Communicating in a manner which is welcoming, professional and courteous. This position will strive for to provide remarkable customer service experiences for each and every guest by understanding who our guests are and recognizing opportunities to exceed their expectations.

The At Your Service Agent will become the “Heart of House Concierge”. They will be familiar and knowledgeable of all hotel facilities, services and events including key brand programs. All guest requests are channeled through these agents. At Your Service Agents shall have strong organizational skills, analytical abilities and shall maintain an excellent rapport with hotel guests and hotel associates through enhanced communication skills. At Your Service Agents will respect guests welfare and security, ensuring all hotel guest information is kept private and verifying information prior to transferring any calls to guestrooms.

**Authority**

**Day-to-Day Operations**:

- Maintain a warm and friendly demeanor at all times.
- Promptly and efficiently answer all incoming calls, while addressing guests by name. Guests name is confirmed prior to transferring calls to the guestroom.
- Must be effective at listening to, understanding and clarifying guest requests raised by guests or associates.
- Provide follow up calls to the guests to thank them for bringing and all problems to our attention and ensuring that their problem or concern has been resolved.
- Transfer internal and external calls to appropriate extensions/departments/individuals.
- Record and give wake up calls, ensuring that the correct guest room numbers are taken use guest name when taking and giving wake up calls and offering second call.
- Provide assistance to the Front Desk and Reservations Coordinator with making reservations, confirming and modifying reservations.
- Provides a professional and immediate response to guests concerning all menu items and their preparation.
- Follows up on Room Service Server orders.
- Provide information about hotel and local area.
- All other duties as assigned by Front Office Leadership Team.

**Our People**

**Health and Safety**:
Under the OHSA, Communications Associates are required to ensure that:

- Employees work in the manner and with the protective devices, measure and procedures required.
- Employees use or wear the equipment, PPE or clothing required by the Sheraton Ottawa Hotel.
- Employees are advised of the existence of any potential or actual danger to their well being of which the supervisor is aware.
- Where prescribed, employees are provided with written instructions as to the measures and procedures to be taken for their protection.
- Every reasonable precaution is taken for the protection of the employee and guest.
- On a daily basis, At Your Service Agents are to reinforce and demonstrate a positive ‘Health & Safety’ attitude and working climate. At Your Service Agents are expected to report, investigate and properly document all incidents and injuries to employees and guests, as well as any property damage or loss of process as a result of the incident.

**Physical Demands for this position**:

- Must be able to sit for extended periods of time, ability to lift heavy objects.
- Ability to work flexible hours: days, evenings, weekends and holidays

**Other Key Skills**:

- Passionate about customer care.
- Excellent interpersonal and communication skills (written and verbal).
- Enthusiasm and infectious energy.
- Attention to detail.
- Leadership.
- Team player.
- Ability to multi-task and prioritize competing demands.
- **Experience and Requirements**:

- A minimum of 1-2 years guest services related experience.
- Previous hotel experience considered an asset.
- Bilingualism (French and English) required.

**Education**:
Hospitality/Tourism/Business degree would be considered an asset.

**Job Types**: Part-time, Permanent
Part-time hours: 32 per week

**Salary**: $22.70 per hour

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift

Work Location: In person

  • Switchboard & Reservations Specialist

    1 week ago

    Ottawa, Canada Hilton Garden Inn and Homewood Suites,Ottawa downtown Full time

    **Join Us Today!** The Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown, conveniently situated in downtown Ottawa, is steps from Parliament Hill with LRT transportation at the hotel’s front door for easy access to many points of interest including festival venues. The hotel features 171 extended-stay guest rooms under the Homewood Suites by...

  • Switchboard Operator

    3 weeks ago

    Ottawa, Canada Sheraton Ottawa Hotel Full time

    **Switchboard Operator (At Your Service Agent) - Unionized Role** **Reports to**: Front Office Manager/ Guest Experience Manager **Direct Reports**:None **Position Purpose**: The At You Service Agent will provide our guests with consistent superior quality service in accordance to the Sheraton Brand Standards. Communicating in a manner which is welcoming,...

  • Switchboard & Reservations Specialist

    2 weeks ago

    Ottawa, Ontario, Canada Hilton Garden Inn and Homewood Suites,Ottawa downtown Full time

    Join Us TodayThe Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown, conveniently situated in downtown Ottawa, is steps from Parliament Hill with LRT transportation at the hotel's front door for easy access to many points of interest including festival venues. The hotel features 171 extended-stay guest rooms under the Homewood Suites by Hilton...

  • Switchboard Operator, Information Services

    1 week ago

    Ottawa, Canada CHEO Full time

    Compensation Pay Range: $23.00-$28.27 **Job Description**: CHEO is one of the few stand-alone, global leaders in pediatric health and is home to nearly 4,000 staff and physicians dedicated to helping children and youth live their best lives. Every year, CHEO helps more than 500,000 children and youth from Eastern Ontario, Western Quebec, Nunavut, and...

  • Switchboard Operator, Information Services

    2 weeks ago

    Ottawa, Canada CHEO Full time

    Compensation Pay Range: $23.00-$28.27 **Job Description**: CHEO is one of the few stand-alone, global leaders in pediatric health and is home to nearly 4,000 staff and physicians dedicated to helping children and youth live their best lives. Every year, CHEO helps more than 500,000 children and youth from Eastern Ontario, Western Quebec, Nunavut, and...

  • Switchboard Operator, Information Services

    2 weeks ago

    Ottawa, Ontario, Canada CHEO Full time

    Compensation Pay Range:$23.00-$28.27Job Description:CHEO is one of the few stand-alone, global leaders in pediatric health and is home to nearly 4,000 staff and physicians dedicated to helping children and youth live their best lives. Every year, CHEO helps more than 500,000 children and youth from Eastern Ontario, Western Quebec, Nunavut, and Northern...

  • Telephone Operator

    4 weeks ago

    Ottawa, Canada Marriott International Full time

    **Job Number** 22206621 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Answer, record, log, and process all guest calls, requests,...

  • Telephone Operator

    2 weeks ago

    Ottawa, Canada Marriott International, Inc Full time

    **Additional Information** Part Time, Bilingual **Job Number** 23111845 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all...

  • Office Administrator

    3 weeks ago

    Ottawa, Canada Brandt Full time

    Brandt is currently seeking an Office Administrator in our Ottawa Construction & Forestry location. Primary responsibilities include: general office duties, switchboard, typing and filing. Working on a multi-line switchboard, knowledge of Microsoft Office and strong organizational skills are considered assets. **Duties and Responsibilities** - The work...

  • Telephone Operator

    2 weeks ago

    Ottawa, Ontario, Canada Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYAnswer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard...

  • Medical Receptionist

    5 days ago

    Ottawa, Canada Meadowlands Family Health Center Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Urban area - Health care institution, facility or clinic **Tasks**: - Greet people and direct them to contacts or service areas - Provide basic...

  • Medical Receptionist

    3 weeks ago

    Ottawa, Canada Meadowlands Family Health Center Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 to less than 7 months - or equivalent experience **Work setting**: - Urban area - Health care institution, facility or clinic **Tasks**: - Greet people and direct them to contacts or service areas - Provide basic...

  • Medical Receptionist

    4 weeks ago

    Ottawa, Canada Meadowlands Family Health Center Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Urban area - Health care institution, facility or clinic **Tasks**: - Greet people and direct them to contacts or service areas - Provide basic...

  • Medical Receptionist

    4 weeks ago

    Ottawa, Canada Meadowlands Family Health Center Full time

    Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - or equivalent experience **Work setting**: - Urban area - Health care institution, facility or clinic **Tasks**: - Greet people and direct them to contacts or service areas - Provide basic information...

  • Office Administrator Ottawa, Ontario, Canada

    4 weeks ago

    Ottawa, Canada Brandt Group of Companies Full time

    Brandt is currently seeking an Office Administrator in our Ottawa Construction & Forestry location. Primary responsibilities include: general office duties, switchboard, typing and filing. Working on a multi-line switchboard, knowledge of Microsoft Office and strong organizational skills are considered assets. Duties and Responsibilities The work requires...

  • Office Administrator Ottawa, Ontario, Canada

    4 weeks ago

    Ottawa, Canada Brandt Group of Companies Full time

    Brandt is currently seeking an Office Administrator in our Ottawa Construction & Forestry location. Primary responsibilities include: general office duties, switchboard, typing and filing. Working on a multi-line switchboard, knowledge of Microsoft Office and strong organizational skills are considered assets. Duties and Responsibilities The work requires...

  • Office Administrator

    4 weeks ago

    Ottawa, Canada Brandt Full time

    Brandt  is currently seeking an Office Administrator in our Ottawa Construction & Forestry location. Primary responsibilities include: general office duties, switchboard, typing and filing.  Working on a multi-line switchboard, knowledge of Microsoft Office and strong organizational skills are considered assets. Duties and ResponsibilitiesThe work...

  • Medical Office Assistant

    5 days ago

    Ottawa, Canada Greenbelt Family Health Team Full time

    Language: English Education: College/CEGEP Experience: 1 to less than 7 months Security and Safety: Criminal record check Transportation/Travel Information: Own transportation, Public transportation is available Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Repetitive tasks, Attention to detail,...

  • Medical Office Assistant

    4 weeks ago

    Ottawa, Canada Greenbelt Family Health Team Full time

    Language: English Education: College/CEGEP Experience: 1 to less than 7 months Security and Safety: Criminal record check Transportation/Travel Information: Own transportation, Public transportation is available Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Repetitive tasks, Attention to detail,...

  • Medical Office Assistant

    3 weeks ago

    Ottawa, Canada Greenbelt Family Health Team Full time

    Language: English Education: College/CEGEP Experience: 1 to less than 7 months Security and Safety: Criminal record check Transportation/Travel Information: Own transportation, Public transportation is available Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Repetitive tasks, Attention to detail,...