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Customer Service Representative

4 months ago

Tsawwassen, Canada Canadian Alliance Terminals Inc. Full time

We are seeking a motivated, results-oriented customer service representative to join our growing team.

This role is centered on responding to customer inquiries with efficiency and timeliness by providing an outstanding experience for customers and team members, improve customer retention and lead acquisitions.

Check us out on Glass Door

Our Team tells us that the reason they work for us is our culture, which is all about:

- Getting the Work Done
- Pitching in to Help Others
- Sharing ideas and feedback

**Each Day you will be involved in**:

- Processing inbound purchase orders, verification of items, quantities and all related charges.
- Processing outbound orders ensuring successful completion of last mile delivery.
- Understanding our customers needs through quality conversations and timely and cost effective solutions
- Connecting with customers to respond to inquiries and offer timely solutions
- Collaborating with internal and external teams to streamline processes.
- Being part of new technology

**Qualifications**:

- Attention to detail and accuracy
- Good verbal and written communication skills
- Organizing and filing electronic and physical documents
- Ability to manage customers with understanding and calm demeanor
- Dependability

**What we can OFFER YOU**:
A rewarding career where your ideas and contributions matter.

**Monday to Friday**: 9:30 am to 6:00 pm

**Job Types**: Full-time, Permanent

Pay: $42,000.00-$46,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Application question(s):

- Do you have transportation to our office at 600-4327 Salish Sea Way Tsawwassen? There is no public transportation

**Education**:

- Secondary School (required)

**Experience**:

- customer service: 2 years (required)
- Data entry: 2 years (required)

Work Location: In person

Application deadline: 2023-08-04