Client Advocate-peer Liaison

1 month ago

Halton Hills, Canada Hope Place Centres Full time

**Job Title **Client Advocate (Peer Liaison) **Job Classification **N/A

**Department **Programs and Services **Reports to **Manager, Programs and Services

**Designation **Non-Management **Type of Position **Full-Time, Permanent

**Effective Revision**
**Location **Hornby, ON 9/30/2023 8/31/2023

**Date Date**:
**Job Summary**

Reporting to the Manager, Programs and Services, the Client Advocate/Peer Liaison is responsible for developing and delivering high quality peer and alumni services. The incumbent is a part of a collaborative treatment team that provides group facilitation and supportive discussions to individuals accessing service.

**WORKING SCHEDULE: TYPICAL WORKING SCHEDULE IS SUNDAY-SATURDAY (5-DAY WORK WEEK - ASSIGNMENT BASED ON**

**PROGRAM/ORGANIZATIONAL NEED).**

**What We Offer**
- A competitive salary with a benefits package that includes:

- 5-day work week - 40 hours of working hours per week
- Healthcare Spending Account of $2,000 valuation; 1 year waiting period
- Paid Statutory holidays
- 3% Personal Leave, 80 hours maximum per year; equivalent to 8 working days
- Professional Development allowance to advance and maintain credentials
- Single benefit coverage, with 3 month waiting period
- RRSP with 3% employer match, which can commence post-probationary period
- Paid holidays and generous time-off
- Spiritual Self-Care Sessions (voluntary participation)

**Compensation**

$26.70 hourly rate

**ROLE AND RESPONSIBILITIES**
- Collaborate with clinical and treatment team
- Develop and deliver peer group and individual session and discussions related to step studies, relapse prevention and transitional preparation
- Provide feedback to the Manager on ways to improve program schedule that meet clients’ needs
- Be in constant communication with colleagues/treatment team on client progress, setbacks and identified needs during working hours
- Listen and provide feedback to clients’ and meet the client where they are at
- Advocate and promote client-centred care in all affairs
- Attend staff meetings and actively participate throughout
- Debrief with treatment team to be adequately prepared to provide support in the live-in program
- Complete administrative duties directly related to providing high quality care to the clients’ we serve
- Plan, Develop, Initiate and Facilitate continuing care programs, sessions and events
- Execute timely and accurate documentation that adheres to the organizations’ policies and procedures related to your role
- Prepare in the research and contribution of program refinement that support Quality Improvement Plan
- Provide colleagues with relevant information to assist in the delivery of services in a congregate setting
- Participate in treatment team and organizational meetings for the purpose of delivering high quality addiction treatment and contributing to the advancement and refinement of processes, programming and operations
- Participate in organizational initiatives that support primary purpose, quality implement and strategic activities
- Participate in ongoing learning to advance skills, knowledge and competency
- Provide feedback during the process of accreditation and contribute to policy analysis and development when required
- Correspond and consult with entire treatment team and contribute to effective internal communications that promote effective treatment services
- Ensure Manager, Programs and Services is informed and updated on critical issues, incidents and/or complaints in a timely manner.
- Complete data/entry on direct service volumes/client service interactions in a timely and accurate manner
- In accordance with our accountability agreement, ensure that all data entry and documentation is captured in an accurate and timely manner.
- Adhere to privacy policy and be in compliance with PHIPPA legislation

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**
- A team player with a commitment to collaboration
- Living Experience with Addiction and Mental Health
- Must have a **_minimum _** of three (3) years **_continuous_** ‘abstinence-based’ recovery from addictions; excellent knowledge of the ‘fellowship approved’ literature and service structure of both Alcoholics
- Exceptional communication and interpersonal skills
- A commitment to integrity, contribution and ongoing process improvement
- A commitment to people and collaboration
- A commitment to advocacy and client-centered care
- Builds trust, credibility and relationships with internal stakeholders
- Works with integrity and a high degree of ethics
- Self-driven and eager to learn and grow and contribute to enhancing workplace culture
- Three (3) years **_minimum _** providing peer services to adults who have addictions.
- Experience in group facilitation techniques as they relate to self-help/mutual aid
- Experience with supportive conversation and trauma-informed care

**Salary**: $26.70 per hour

Expected hours: 40 per week

**Benefits**:

- Employee assistance program

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