Customer Service

2 months ago

Richmond, Canada WorkSafeBC Full time

Job requisition number

037748

Job location

Richmond

Specific work hours

shift - between the hours of 8:00am t0 6:00pm

Full-time / part-time

Full-time

Salary

starting at 25.53/hourly

Posting period

From 02/27/2023 to 03/11/2023

Overview

Are you passionate about helping others? Do you want to provide excellent customer service to clients? We are looking for **Customer Care Agents/Client Service Representatives** for our Richmond Office.

In this role, you’ll assist clients with their claims process, ensuring that every client interaction is conducted in a fair, timely, compassionate, and professional manner.

This is a temporary role for 4 (four) months - from May to August - A great summer position for post-secondary students.

We offer a starting hourly wage of $25.53, and activities that support a healthy lifestyle.

**How you’ll make a difference**:

- You’ll connect people with the services and answers they need.**Where you’ll work**

In this role, you’ll work on-site at our Richmond office.

What you'll do
- Assist workers with their claims process
- Responding to incoming inquiries about claims and workers’ compensation matters, and triage inquiries as necessary
- Addressing clients’ questions and concerns and update claims files
- Initiating the tele-claim process for injured workers

Is this a good fit for you?

**We’re looking for people who can**:

- Interact with workers in a caring, tactful, respectful, and objective manner in sometimes sensitive or difficult circumstances
- Gather information from a variety of sources, including over the phone, in person, and by reading and interpreting information
- Organize, prioritize, and manage a high-volume workload in an environment that requires multi-tasking and includes frequent interruptions
- Clearly, concisely, and accurately explain complex information both verbally and in writing
- Build and maintain rapport with a variety of individuals

In this position, you will be required to work a 7.5 hour shift, Monday to Friday.

**Your experience and educational background**:

- Completion of Grade 12 (post-secondary education is preferred)
- A minimum of 18 months of recent customer service or business experience
- Experience with customer solutions and support
- Excellent English communication (written and verbal) skills
- Must type a minimum of 40 to 45 words per minute
- Proficient knowledge of Microsoft Office software

**Important to know***

Before we can finalize any offer of employment, you must:

- Successfully meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults.
- Confirm you’re legally entitled to work in Canada.

WorkSafeBC’s COVID-19 Employee Mandatory Vaccine Policy (the “Policy”) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

**Who we are**

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

**What’s it like to work at WorkSafeBC?**

It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

**Learn more**: Discover who we are.

**Want to apply?**
- Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
- Please note that we will be starting assessments prior to the closing date.

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