Customer Success and Operations Manager
1 month ago
**About the job**
**Who We Are**
Grata is a B2B SaaS company that brings a Super-App and full Smart Living Operating System to multifamily and student buildings. Our Smart Living OS creates a unique digital experience for all building stakeholders, and introduces the concept of “Technology as an Amenity” within these properties. We digitally enhance the resident experience, ultimately unlocking a new substantial revenue stream for Building Owners and increasing operational efficiencies for Property Managers & Portfolio Marketing Teams.
The Grata Team has been built from the ground up. This role acts as a vital link between the Customer Success, IT, and Sales Teams to cover all aspects of Grata’s client onboarding process, helping generate strategies to support our client base, both remotely and on-site during implementations. As our Customer Success Operations Manager, you will report to our Head of Customer Success and will help build, amend and manage our customer support & onboarding knowledge base, respond to incoming customer support tickets, and help manage operations of installations. You will also liaise with our Product and Engineering Teams to help debug customer issues and support throughout lock installation.
**Responsibilities**:
- Nurture and manage relationships with implementation stakeholders through proactive touchpoints and ongoing support
- Assist residents & Property Managers throughout the onboarding & installation process through on-site and/or remote communications
- Monitor our support inbox & respond to all support tickets through HubSpot
- Escalating all technical issues to the Engineering team
- Maintain a customer-centric approach with all communications internally and externally, to ensure all client feedback is addressed in a timely manner
- Work closely with the Head of Customer Success to create and implement new programs programs as the company continues to scale
- Collaborate with our Product team to update and maintain appropriate internal documentation
- Other ad hoc duties as needed
**Requirements**:
- 2+ years of experience in a customer-facing role with an operations focus (Customer Success, Operations, or Revenue Operations preferred)
- Previous CRM experience
- Strong verbal and written communication skills
- Motivated and a strong problem solver
- Willing to learn and wear multiple hats within the organization
**You'll Stand Out If You**:
- Know the in’s and out’s of HubSpot
- Have previous startup experience
- Bring a lot of enthusiasm and energy
- Are process & detail oriented
- Are a team player
- Are highly organized
**What Do We Have to Offer?**
- A collaborative, fun, and respectful environment where your voice will always be heard
- Competitive Salaries
- Unlimited/Open PTO Policy
- Optimum Workspace Subsidy
- Promote from within Philosophy
- Much More - We have a whole team dedicated to making Grata an awesome place to work
EQUAL EMPLOYMENT OPPORTUNITY
Grata Technologies Inc. is an equal opportunity employer and as such, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their best and authentic selves to work. If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc. Please let us know and we will work with you to meet your needs.
**Salary**: $50,000.00-$70,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Work Location: One location
We have other current jobs related to this field that you can find below
-
Customer Success Operations Manager
1 week ago
Toronto, Canada Katana Full time**Are you eager to contribute to a growing company's revenue operations team? If you are a data-driven and strategic individual with a profound understanding of customer success operations and adept at leveraging technology platforms, we want you! Our Revenue Operations team is expanding, and we invite you to be the next proactive, passionate member to...
-
Customer Success Operations Manager
4 weeks ago
Toronto, Canada Clio Full time-Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: What your team does: Revenue Operations has one job—to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support...
-
Customer Success Operations Manager
4 weeks ago
Toronto, Canada AlayaCare Full time**About AlayaCare**: AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 600+ team members across Canada, US, Australia, and Brazil. We aim to...
-
Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada The Globe and Mail Full timeThe Globe and Mail is a national icon and Canada's most recognized media brand.We're also an international award winner for data visualization, design, and creative storytelling. A digital innovator with a global client list for our in-house AI-powered optimization, prediction and automation platform. And a place where Canadians come for the best journalism...
-
Customer Success Operations Manager
1 month ago
Toronto, Canada CLIO Full timeWhat your team does: Revenue Operations has one jobto drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, Customer Enablement and Customer Support by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient. Who you are: You will be...
-
Customer Success Operations Manager
6 days ago
Old Toronto, Canada T-Net British Columbia Full timeWe are currently seeking a Customer Success Operations Manager to join our Revenue Operations Team. This role is available to candidates in Vancouver, Calgary or Toronto. We're also open-minded to a remote employee across Canada.What your team does:Revenue Operations has one job-to drive growth by accelerating our revenue-generating and revenue-retaining...
-
Customer Success Operations Manager
1 week ago
Old Toronto, Canada T-Net British Columbia Full timeWe are currently seeking a Customer Success Operations Manager to join our Revenue Operations Team. This role is available to candidates in Vancouver, Calgary or Toronto. We're also open-minded to a remote employee across Canada.What your team does:Revenue Operations has one job-to drive growth by accelerating our revenue-generating and revenue-retaining...
-
Customer Success Operations Manager
2 weeks ago
Toronto, Ontario, Canada HiMama Full time**About HiMama and Our Mission: HiMama is improving learning outcomes for children aged zero to five. We are a social purpose business and certified B Corporation that connects families with the early childhood professionals who serve them. Our goal is to empower early childhood educators with affordable tools that enable them to improve developmental...
-
Customer Success Manager
4 weeks ago
Toronto, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **Description** The Customer Success Manager will act as the primary interface between the customer...
-
Manager of Customer Success
2 weeks ago
Toronto, Canada MaintainX Full timeMaintainX is the world's leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's,...
-
Customer Success Manager
2 weeks ago
Toronto, Canada ResQ Full time**ResQ **was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and...
-
Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada SysAid Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...
-
Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada Equinix, Inc. Full timeEquinix is the world's digital infrastructure company, operating over 250data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the...
-
Manager of Customer Success
2 weeks ago
Old Toronto, Canada MaintainX Full timeMaintainX is the world's leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's,...
-
Manager of Customer Success
2 weeks ago
Old Toronto, Canada MaintainX Full timeMaintainX is the world's leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's,...
-
Manager, Customer Success
2 weeks ago
Toronto, Canada Resolver Full timeResolver operates as a hybrid workforce where you can work at home, in the office, or a mix of both. For this particular role we are looking for someone who wants to hang out with us in real life around twice per week._ As a Manager, Customer Success, you'll lead a team of Customer Success Managers to revenue and retention success, through coaching,...
-
Customer Success Manager
3 weeks ago
Toronto, Canada Messagepoint Full time**Customer Success Manager** **About Us**: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business...
-
Customer Success Manager
4 days ago
Toronto, Canada Float Financial Solutions Inc. Full timeWe’re looking for an outstanding and experienced Customer Success Manager to join Float - a team that’s building the best corporate card and spend management platform in Canada. As a Customer Success Manager, you’ll have complete ownership of your book of business. Float is proud to provide financial services to thousands of businesses across Canada,...
-
Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada SysAid Full timeSysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.We're recognized as a leading innovator in the industry, featured in the Gartner Magic...
-
Customer Success Manager
4 weeks ago
Toronto, Canada MaintainX Full timeMaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and...
