Receptioniste

6 months ago

La Conception, Canada BEL AIR RESORT TREMBLANT Full time

**Accueil des Clients** : Accueillir les clients à leur arrivée, vérifier leurs réservations et les enregistrer.
- **Service Client** : Répondre aux questions et aux demandes des clients concernant les services de l'hôtel et les attractions locales.
- **Facturation et Paiements** : Préparer et gérer les factures, traiter les paiements et gérer les comptes des clients.
- **Coordination avec les Autres Services** : Communiquer avec le personnel d'entretien, de restauration et de maintenance pour s'assurer que les besoins des clients sont satisfaits.
- **Résolution des Problèmes** : Gérer les plaintes et résoudre les problèmes des clients de manière rapide et efficace.
- **Informations Touristiques** : Fournir des informations sur les attractions locales, les restaurants, les événements et les activités.
- **Gestion des Check-out** : S'assurer que les clients quittent l'hôtel de manière fluide, régler les factures et organiser les transports si nécessaire.

Compétences Requises
- **Compétences Interpersonnelles** : Capacité à interagir de manière positive et professionnelle avec les clients et les collègues.
- **Communication** : Excellentes compétences en communication verbale et écrite dans plusieurs langues, notamment l'anglais.
- **Organisation** : Capacité à gérer plusieurs tâches et priorités en même temps.
- **Connaissance des Outils Informatiques** : Familiarité avec les systèmes de gestion hôtelière et les logiciels de réservation.
- **Résolution de Problèmes** : Capacité à identifier les problèmes et à trouver des solutions appropriées rapidement.
- **Attention aux Détails** : Capacité à prêter attention aux détails pour éviter les erreurs dans les réservations et les facturations.
- **Flexibilité** : Disponibilité pour travailler à des heures variées, y compris les soirs, les week-ends et les jours fériés.

Qualités Personnelles
- **Courtoisie et Patience** : Capacité à rester courtois et patient, même dans des situations stressantes.
- **Empathie** : Comprendre et répondre aux besoins et préoccupations des clients.
- **Fiabilité** : Être digne de confiance et responsable.

Le rôle de réceptionniste dans un resort hôtelier est essentiel pour assurer que les clients vivent une expérience agréable et mémorable, contribuant ainsi à la réputation et au succès de l'établissement.

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

**Benefits**:

- Company car
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Morning shift

Work Location: In person

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