Pharmacy Assistant, Customer Service Representative
2 weeks ago
**All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**:
**Location**:
5700 Keaton Crescent, Mississauga, Ontario, L5R 3G3
At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it’s your first job or you’re ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance.
**Why this role is important?**
Pharmacy Assistant, Customer Service Representative, Operations
**About Us**:
MediSystem Pharmacy, a Shoppers Drug Mart Company, is an established specialty pharmacy that provides pharmaceutical dispensing and clinical pharmacy consulting services to long term care facilities across Canada.
MediSystem Pharmacy is committed to optimizing the health, wellness and safety of all residents that we service through the introduction of innovative technologies, continuing education, enhanced clinical services and seamless medication delivery.
Our company's CORE values reflect how we treat all residents, staff in the homes as well as our employees. We CARE about all Canadians, we believe in OWNERSHIP and accountability, RESPECT, and EXCELLENCE in the services we provide.
At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work life balance.
**About the Role**:
The Customer Services Representative will be the first point of contact for Customer inquiries and accountable and responsible for providing exceptional customer service to all external and internal customers, ensuring that the unique needs of patients, nurses, homes and program requirements are met. The Customer Service Representatives (CSR’s) role is to enthusiastically and consistently deliver on the MediSystem vision of “providing an exceptional experience through superior customer service offerings”. The CSR must ensure every customer interaction is carried out in a professional, courteous and efficient manner with high integrity and commitment to ‘wow’ our customers
**Key Responsibilities**:
- Provide quality service and support in a variety of areas including, but not limited to: orders, billing, service and supply logistics, system troubleshooting, faxing & scanning and general administrative tasks
- Act as the Customer’s internal advocate between Operations and other departments within the organization
- Resolves product or service problems by clarifying the customer’s inquiries and concerns; must determine the cause of the problem and determine the best solution to solve the problem
- Thoroughly and efficiently gather customer information and escalate when appropriate to Customer Service Lead
- Build, establish and maintain open lines of communication with their team, peers, trainers, Managers, and all other areas of the Company to facilitate in learning and problem solving
- Responsible for notifying administration of any required updates of customer records on the organization’s internal database
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every interaction, ensuring quality service is provided to both internal and external clients
- Provides back-up support to other group members as required
- Use automated information systems to analyze the customer’s situation (Kroll, ClientCare, Point Click Care, etc.)
- Participate in special projects and assume other duties and responsibilities as assigned
**Qualifications**:
- Retail, Customer Service or Call Centre experience
- Strong attention to details, interpersonal and communication skills including ability to work in a cross-functional environment and communicate with all levels of the organization
- Self-motivated and results oriented
- Demonstrated decision making skills
- Possess a strong work ethic and team player mentality
- Strong multitasking skills and ability to thrive in a fast paces environment
- Experience in Pharmacy is an asset
**Employment Type**:
Full time
**Type of Role**:
Regular
Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of C
-
Pharmacy Assistant, Customer Service
2 months ago
Mississauga, Canada MediSystem Pharmacy Limited Full time**All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**: At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it’s your first job or you’re ready for a new challenge, MediSystem Pharmacy can turn...
-
Pharmacy Assistant, Customer Service
2 months ago
Mississauga, Canada MediSystem Pharmacy Limited Full time**All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**: At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it’s your first job or you’re ready for a new challenge, MediSystem Pharmacy can turn...
-
Mississauga, Canada MediSystem Pharmacy Limited Full time**All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**: At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it’s your first job or you’re ready for a new challenge, MediSystem Pharmacy can turn...
-
Mississauga, Canada MediSystem Pharmacy Limited Full time**All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**: At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it’s your first job or you’re ready for a new challenge, MediSystem Pharmacy can turn...
-
Mississauga, Ontario, Canada MediSystem Pharmacy Limited Full timeAll referred applicants must first be submitted through Workday by a current Loblaw Colleague:At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your...
-
Pharmacy Assistant
2 weeks ago
Mississauga, Canada MediSystem Pharmacy Limited Full time**All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**: **Location**: 5700 Keaton Crescent, Mississauga, Ontario, L5R 3G3 At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it’s your first job or...
-
Pharmacy Assistant- Csr
1 month ago
Mississauga, Canada MediSystem Pharmacy Limited Full time**All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**: At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it’s your first job or you’re ready for a new challenge, MediSystem Pharmacy can turn...
-
Pharmacy Client Engagement Representative
2 months ago
Mississauga, Canada Rexall Pharmacy Group ULC Full time**The Role**: Pharmacy Client Engagement Representative At Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members. Together, we are defining better health through innovation, service, and living the “I²CARE” values. Talk about a dream team! **Job...
-
Pharmacy Client Engagement Representative
4 days ago
Mississauga, Canada Rexall Pharmacy Group ULC Full time**The Role**: Pharmacy Client Engagement Representative At Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members. Together, we are defining better health through innovation, service, and living the “I²CARE” values. Talk about a dream team! Reporting to Manager,...
-
Pharmacy Client Engagement Representative
2 weeks ago
Mississauga, Canada Rexall Pharmacy Group ULC Full timeThe Role: Pharmacy Client Engagement Representative At Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members. Together, we are defining better health through innovation, service, and living the “I²CARE” values. Talk about a dream team! Job Purpose: Reporting to...
-
Pharmacy Client Engagement Representative
2 months ago
Mississauga, Canada Rexall Pharmacy Group ULC Full time**Job Purpose**: Reporting to Manager, Pharmacy Patient Contact Centre, the Pharmacy Client Engagement Representative will be responsible for contacting and engaging Rexall pharmacy clients, client’s caregivers, Rexall stores and operations team members. They will enroll and follow-up with clients on corporate client engagement pharmacy programs. As part...
-
Pharmacy Client Engagement Representative
2 months ago
Mississauga, Canada Rexall Pharmacy Group ULC Full time**The Role**: Pharmacy Client Engagement Representative At Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members. Together, we are defining better health through innovation, service, and living the “I²CARE” values. Talk about a dream team! **Job...
-
Pharmacy Client Engagement Representative
19 hours ago
Mississauga, Canada Rexall Pharmacy Group ULC Full time**The Role**: Pharmacy Client Engagement Representative At Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members. Together, we are defining better health through innovation, service, and living the “I²CARE” values. Talk about a dream team! **Job...
-
Pharmacy Assistant
1 week ago
Mississauga, Ontario, Canada Vida Pharmacy Full timePermanent, Full Time Pharmacy Assistant wanted to work from 9:00am to 5:30pm, Monday to Friday in Mississauga.We are looking for a highly motivated, energetic, friendly, personable Pharmacy Assistant to join our pharmacy healthcare team. We are a family oriented pharmacy located in a medical clinic serving a close knit Spanish speaking community. We strive...
-
Pharmacy Assistant
1 week ago
Mississauga, Ontario, Canada Vida Pharmacy Full timeOverview:We are seeking a dedicated and detail-oriented Pharmacy Assistant to join our pharmacy healthcare team. We are a family oriented pharmacy located in a medical clinic serving a close knit Spanish speaking community. We strive to help our patients as much help as possible, and to provide them with exceptional care. As a Pharmacy Assistant, you will...
-
Pharmacy Assistant
3 weeks ago
Mississauga, Canada Queentario Pharmacy Full timeOur company is looking for a reliable, energetic and highly-motivated pharmacy assistant to help our team provide patients with quality medication. As a pharmacy assistant, you’ll be assisting pharmacists in dispensing retail prescriptions, clerical duties and answering phones. You must be detail-oriented, possess great communication skills and be willing...
-
Pharmacy Client Engagement Representative
1 week ago
Mississauga, Ontario, Canada Rexall Pharmacy Group ULC Full timeThe Role: Pharmacy Client Engagement RepresentativeAt Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members. Together, we are defining better health through innovation, service, and living the "I2CARE" values. Talk about a dream teamJob Purpose:Reporting to Manager,...
-
Pharmacy Assistant
2 months ago
Mississauga, Canada Rathburn Pharmacy Full timeWe are seeking a detail-oriented and compassionate Pharmacy Assistant to join our team. As a Pharmacy Assistant, you will play a crucial role in supporting the pharmacy staff and ensuring the smooth operation of the pharmacy. This position requires strong organizational skills, excellent communication abilities, and a commitment to providing exceptional...
-
Pharmacy Assistant
4 hours ago
Mississauga, Canada Rathburn Pharmacy Full timeWe are seeking a detail-oriented and compassionate Pharmacy Assistant to join our team. As a Pharmacy Assistant, you will play a crucial role in supporting the pharmacy staff and ensuring the smooth operation of the pharmacy. This position requires strong organizational skills, excellent communication abilities, and a commitment to providing exceptional...
-
Pharmacy Assistant
2 months ago
Mississauga, Canada Erin Mills Pharmacy Full timeOur network of pharmacies operates a growing chain of stores nationwide serving many members of our communities each day. As we continue to grow, we are searching for hard working team members who will share the same strong work ethics and ensure that customer care is the primary focus. We currently have an exciting opportunity for a Pharmacy Assistant....
