Application Support Technician

1 week ago

Airdrie, Canada City of Airdrie Full time

**Company Biography1**:
As one of the fastest growing cities in Alberta, the City of Airdrie is a recognized leader in building a vibrant and sustainable community through innovation.

At the City of Airdrie, incredible opportunities happen every day in a flexible work environment that is tailored to each department. Our inclusive culture and values create a workplace where we welcome aspiring, driven and creative individuals to help us accomplish our business and community goals. We are supportive of one another, and we have fun while we serve our community. We are passionate about improving the lives of our residents through care and respect; that is the foundation of our organization. At the City of Airdrie, we learn, grow and accomplish great things together.

If you have a passion for building a better community and are ready to join the excitement, we’d love to hear from you

**The Opportunity**:
Responsibilities include:

- Assign, track, manage and maintain software licenses for Enterprise Applications included Adobe, Microsoft and others
- Query databases for data analysis, troubleshooting and reporting
- Use critical thinking to proactively look for trends and ways to reduce and prevent reoccurring issues
- Provide backup support for Tier 3 resources when needed

**You Bring**:

- Completion of a post-secondary information technology degree or diploma
- ITIL 4 Certification would be considered an asset
- Additional technical certifications would be considered an asset
- 3-5 years’ experience providing excellent customer service, recommendations and solutions in a position such as Service Desk or Desktop Support
- Municipal experience in information technology would be considered an asset
- Strong initiative and critical thinking
- Strong analytical and troubleshooting skills
- Strong communication and interpersonal skills
- Excellent organizational skills with the ability to prioritize multiple assignments
- Passion for technology, people and process
- Must be a self-starter with the ability to work independently and in a collaborative team environment
- Ability to establish effective, collaborative working relationships and an ability to build trust with staff across all levels of the organization
- Ability to adapt well in an ever-changing environment
- Ability to see the big picture and broader implications of issues/solutions

**We Offer**:
Along with a competitive compensation program and City paid health and dental premiums, this position also includes:

- Excellent health, dental, paramedical and benefits plan
- First-in-class pension plan
- Career development and tuition reimbursement
- Employee discounts, annual adult Genesis Place pass, social events, and health & wellness initiatives

Continuous learning through training and development is encouraged as are flexible work arrangements, when possible. We recognize that our people work best when they feel engaged in their environment and appreciated for their efforts and our overall benefits package reflects that.

**Additional Information**:
This full time position (37.5 hours per week) includes a comprehensive benefits and pension package.

Please provide a cover letter as a means of introducing yourself and your interest in this role.

Interviewing and hiring may commence prior to the posted closing date.

**Next Steps**:
Interviewing and hiring may commence prior to the posted closing date.

**Company Biography2**:
Thank you for your interest in the City of Airdrie.

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