Analyst, Passenger Service System

2 weeks ago

Dorval, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

We have multiple opportunities in the role Analyst, Application Development and Maintenance within the PSS IT team in support of different areas of the organization: Reservations, Inventory, Ticketing, Robotics, Loyalty, and Airports (CM). Qualifications may be vary based on the dedicated area.

The position reports to the Manager, Application Development and Maintenance - PSS

**Responsibilities**:

- Work closely with relevant stakeholders to collect and use information for improved business and operational performance
- Communicating analytical results and make recommendations to relevant stakeholders
- Provide support for the business analysis and technology/business integration efforts
- Analyze technology trends to determine impact to the achievement of business goals
- Conduct requirement and systems analysis and translate business requirements to developer or vendors
- Support multiple working methodologies such as agile, waterfall or hybrid
- Support in creating business cases
- Support planning and monitoring processes for continuous improvement
- Provide support and guidance to Quality Assurance team
- Conduct ongoing reviews of priorities from a project and a day-to-day perspective. Utilize effective practices and tools to plan, coordinate activities and track all deliverables
- Provide management with economic impact and compliance issues surrounding key business decisions
- Support definition and maintenance of methods, techniques for identifying ways to improve business/technical processes
- Communicate changes, enhancements, and modifications of business requirements through written documentation - BAs, project managers, sponsors, and other stakeholders to understand issues and solutions.
- Research, review, and analyze existing requirements-gathering processes' effectiveness and efficiency and develop strategies for enhancing or further leveraging these processes.

**Qualifications**
- 3-5 years of IT technology or operations experience in a large company would be an asset
- Airline experience would be an asset
Knowledge in various IT methodologies e.g. Agile / Waterfall
- A relevant University degree/technical certification, and/or relevant experience commensurate to the role
- Exceptional analytical, organizational and communication skills
- Self-motivated and independent worker who possess an investigative nature
- Results oriented with proactive and methodical approach to problem solving
- Able to multi-task and work under pressure against tight deadlines and changing priorities
- Must be a team player with ability to work closely with diverse groups and working styles
- Ability to establish and maintain effective business relationships
- Flexibility and willingness to work extended hours, when required

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

  • Analyst, Passenger Service System

    5 days ago

    Dorval, Canada Air Canada Full time

    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada is seeking an experienced and dynamic technical analyst focused on providing support to IT...

  • Analyst, Passenger Service System

    4 days ago

    Dorval, Canada Air Canada Full time

    DescriptionBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Air Canada is seeking an experienced and dynamic technical analyst focused on providing support to IT solutioning....

  • Analyst, Passenger Service System

    5 days ago

    Dorval, Canada Air Canada Full time

    DescriptionBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Air Canada is seeking an experienced and dynamic technical analyst focused on providing support to IT solutioning....

  • Analyst, Passenger Service System

    7 days ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** We have multiple opportunities in the role Analyst, Application Development and Maintenance within the...

  • Analyst, Passenger Service System

    6 days ago

    Dorval, Canada Air Canada Full time

    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada is seeking an experienced and dynamic technical analyst focused on providing support to IT...

  • Analyst, Passenger Service System

    6 days ago

    Dorval, Quebec, H0S, Montréal, Canada Air Canada Full time

    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada is seeking an experienced and dynamic technical analyst focused on providing support to IT...

  • Passenger Services Agents

    1 month ago

    Dorval, Canada Air Transat Full time

    Company Description **Be part of the journey!** Air Transat is Canada’s number one leisure airline. It flies to some 60 international destinations in more than 25 countries in the Americas and Europe, offers domestic and connecting flights within Canada, and carries some 5 million passengers every year. We work with respect, diversity, pride and belong...

  • Passenger Service Agent

    1 month ago

    Dorval, Canada Airway Interligne Full time

    **Responsibilities**: - Assisting passengers, including unaccompanied minors and individuals requiring wheelchair assistance; directing them, and making necessary announcements during operations. - Registering passengers in the computer system and ensuring accurate documentation for efficient and organized operations. - Ensuring tasks are performed in...

  • Passenger Service Agent

    1 week ago

    Dorval, Canada SAMSIC Assistance Canada Inc Full time

    Samsic's story began in 1986. At that time their only business was cleaning, but in 30 years they have expanded their solutions and opened operations internationally to position themselves as a leader in integrated business services. Samsic Airport is present at more than 24 international airports - France, the West Indies, Belgium and Serbia, United States,...

  • Passenger Service Agent

    1 month ago

    Dorval, Canada AirCreebec Full time

    **Air Creebec inc.** **JOB DETAILS** **Location**:Dorval,QC **Address**:9475, AVENUE RYAN **Number of positions available**:1 **Job status**: Permanent **Work schedule**: Part time **Starting date**: As soon as possible **DESCRIPTION** **YOUR ROLE** As Passenger Services Agent, you are the first contact with our customers. You will, among other...

  • Passenger Service Agent

    1 month ago

    Dorval, Canada Airway Interligne Full time

    Are you looking for a stimulating and exciting position in a unique environment? Do you like working in a fast-paced environment? Are you an energetic and hardworking person? Do you have good interpersonal skills and do you like to meet new people every day? **Airway Interligne** **is looking for enthusiastic, outgoing, responsible **_**Passenger Service...

  • Supervisor, Airport Operations

    4 weeks ago

    Dorval, Canada Air Transat Full time

    **Company Description** Be part of the journey! Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for...

  • Financial Services Analyst

    1 month ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Air Canada is currently seeking a dynamic and motivated individual to join our team as a Financial...

  • Financial Services Analyst

    4 weeks ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Air Canada is seeking a highly motivated, energetic, and ambitious individual to learn and progress in...

  • Analyst, Quality Assurance

    4 weeks ago

    Dorval, Canada Bombardier Full time

    **Analyst, Quality Assurance** **-** **MON20995** **Description** **BOMBARDIER** Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused...

  • IT Network Services Analyst

    2 weeks ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Air Canada is seeking an experienced and dynamic Analyst, IT Network. This is a position within the...

  • Analyst - Master Scheduling

    4 weeks ago

    Dorval, Canada Bombarbier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.In your role, you will Support the master...

  • Logistics Analyst, Tooling

    4 weeks ago

    Dorval, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **In your role, you will**: - Define and...

  • Analyst Facilites

    1 month ago

    Dorval, Canada Bombardier Full time

    **Analyst Facilites** **-** **MON20954** **Description** **BOMBARDIER** Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on...

  • Business Process Incident Analyst

    4 days ago

    Dorval, Canada Air Canada Full time

    DescriptionBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The Business Process Incident Analyst (BPA) reports to