Bilingual Credit Card Dispute Representative
2 weeks ago
Opening up a world of opportunity.
We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.
We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.
Wealth and Personal Banking
We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.
About the role
As a Credit Card Dispute Representative, you support our credit card customers with their transaction dispute requests and attempt to find a resolution through the established dispute resolution process.
**Responsibilities**:
- Provide extraordinary service through communications with customers, focusing on resolving their requests the first time with an efficient, accurate, professional, and courteous manner to create customer loyalty
- Resolve challenging inquiries utilizing navigation and negotiation skills, while following guidelines to satisfy the customer
- Interface with other departments when resolving customer disputes.
- Operate computer terminal and is familiar with all screens and functions.
- Ensure compliance with all policies and procedures when handling assigned inventory of cases
- Assist Customer Care team with handling escalations while remaining fully knowledgeable of features, benefits, and procedures for all portfolios. Take initiative for reviewing daily updates and implementing changes with mínimal supervision.
- Proficient in three functions within Dispute Processing
Requirements
- Minimum 1 year customer service experience with banking industry experience (specifically credit card) an asset
- Experience with conflict resolution
- Detailed orientated with good time management and organizational skills
- Ability to handle large volumes, tight turnarounds, and multiple deadlines
- Team player and development minded
- The language requirements for this position include French and English. The latter language is required to support inbound customer calls with a Canada-wide remit and connect with support teams globally, as described in this job posting and in compliance with Bill 96.
HSBC Proud
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.
-
Bilingual Credit Card Dispute Representative
2 days ago
Montréal, Canada HSBC Full timeOpening up a world of opportunity. We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. We’re here to use our unique expertise, capabilities, breadth, and perspectives to open up a world of new opportunities for...
-
Virtual Specialist, Credit Card Lending
4 days ago
Montréal, Canada BMO Financial Group Full timeVIRTUAL(R)61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 **Permanent position, 37.5h/week** **Current Schedule**: Monday to Friday from 8am to 9pm, Saturday from 9am to 7pm **Location**: 100% remote, Work from home Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on...
-
Montréal, Canada BMO Financial Group Full timeVIRTUAL(R)61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 - This position requires proficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec._ Understands customer needs and provides small business banking sales and service to...
-
Montréal, Canada BMO Financial Group Full timeVIRTUAL(R)61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 - This position requires proficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec._ Understands customer needs and provides small business banking sales and service to...
-
Bilingual Sales Support Representative
2 weeks ago
Montréal, Canada Vault Credit Corporation Full timeReady to make it to the next level in life? Vault Credit is currently seeking a Bilingual Sales Support Representative to join a growing, dynamic and exceptional team at our Montreal office! Summary: - Work with our in-house clients, scheduling call times for our executive team. Primary responsibilities: - Call customers who have sent in their agreement...
-
Cards and Credit Risk, IT Manager
2 days ago
Montréal, QC, Canada Banque Nationale du Canada Full timeArea of Interest: Information technology A career as a Leader awaits you in the Cards and Credit Risk team at National Bank. It is through your coaching skills, your experience in IT delivery, support and application monitoring that you will have a positive impact! Being an IT/Ops Manager at National Bank means working with an organization that...
-
Montréal, Canada BMO Financial Group Full time105-119-129 rue St-Jacques O Montreal Quebec,H2Y 1L6 Understands customer needs and provides small business banking sales and service to BMO customers or prospects. Advises customers on small business banking strategies and products (including credit cards) that meet their objectives. Fulfills sales and service activities for the customer in accordance with...
-
Container Rental Representative
3 days ago
Montréal, Canada MSC - Mediterranean Shipping Company Full timeCompany Description MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier. Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and...
-
Disputes Team Lead
2 days ago
Montréal, Canada ZIM Full timeThe Dispute team lead’s main purpose is to lead the resolution of disputes and to optimize the process of resolving disputes with customers. It involves identifying, tracking, researching, and communicating with customers to resolve disputes and documenting the resolution. A close collaboration of all business functions is essential to be successful in the...
-
Bilingual Business Development Representative
2 weeks ago
Montréal, Canada Vault Credit Corporation Full timeReady to make it to the next level in life? Vault Credit is currently seeking a Business Development Representative to join a growing, dynamic and exceptional team at our Montreal office! Summary: - Work with our in-house clients, scheduling call times for our executive team. Primary responsibilities: - Work within business flow to find prospects for...
-
Bilingual Customer Support Agent
7 days ago
Montréal, Canada Red Label Vacations Full time**GROW YOUR CAREER** **Position**:Bilingual Customer Support Agent **Status**:Full Time **Department**:Web Reservations **Reports to**:Manager, Customer Support, Retail & Web **Location**:Remote **The Opportunity** If you are fluently bilingual in French and English, have a great passion for **vacation planning**, and are a natural when it comes to...
-
Bilingual Credit and Collection Specialist
2 days ago
Montréal, Canada Carmichael Engineering Ingénierie Carmichael Full timeWith us, it's always about people Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years. Carmichael is a place where your experience will be valued and...
-
Montréal, QC, Canada Canadian National Railway Full timeYou can expect an interesting environment where you are part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. The Composite Accounting Representative –...
-
Montréal, QC, Canada Canadian National Railway Full timeYou can expect an interesting environment where you are part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. The Composite Accounting Representative –...
-
Travel Insurance Representative
3 days ago
Montréal, Canada Sécuriglobe Assurance Voyage Full timeSecuriglobe is a national supplier of travel insurance products and is aiming to expand outside Quebec and needs representatives with a command of English and French to ensure its growth and serve this clientele. Profile sought - Secondary 5 diploma required - Essential oral and written bilingualism * - Computer skills, mastery of the Microsoft Office...
-
Sales Support Representative
3 hours ago
Montréal, Canada Vault Credit Corporation Full timeReady to make it to the next level in life? Vault Credit is currently seeking a Sales Support Representative to join a growing, dynamic and exceptional team at our Montreal office! **Who we are**: Vault is a non-bank private lending company offering a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a...
-
Sales Support Representative
3 days ago
Montréal, Canada Vault Credit Corporation Full timeReady for a new challenge? Vault Credit is currently seeking a Sales Support Representative to join a growing, dynamic, and exceptional team at our Montreal office! **Who we are**: Vault is a non-bank private lending company offering a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of...
-
Business Development Representative
3 weeks ago
Montréal, Canada Vault Credit Corporation Full time**Who we are**: Vault is a non-bank private lending company offering a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier...
-
Business Development Representative
6 days ago
Montréal, Canada Vault Credit Corporation Full time**Who we are**: Vault is a non-bank private lending company offering a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier...
-
Business Development Representative
2 weeks ago
Montréal, Canada Vault Credit Corporation Full time**Who we are**: Vault is a non-bank private lending company offering a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier...
