Language Training and Childcare Department Manager

6 months ago

Calgary, Canada Diverse Workforce Full time

Full Time Position, 37.5 hours per week

Competitive salary and benefits package

SUMMARY OF POSITION

This position is responsible for the management of the Language Training and Childcare

Department and the development and delivery of the programs and services. Department

Manager attends to issues and challenges arising on a daily basis that requires leadership and

decision-making. The manager of this department is responsible for anticipating and planning for

changes needed in programs and services and for working collaboratively with the rest of the

SMT on effective and coordinated leadership at CIWA.

DUTIES AND RESPONSIBILITIES
- Daily supervision of all programs and services provided through the Language Training

and Childcare Department
- Implementation of all aspects of the program objectives and proposals within the given

framework, timelines, budget and mandate
- Providing leadership in planning for future needs in new programs and services within the

department
- Leadership as a servant leader in creating the “big picture” of CIWA and organizational

changes that will improve the delivery of programs and services to clients
- Promotion of outreach to the community of the program services, thereby increasing

public awareness between the community, the agency, and women’s groups regarding

programs
- Regularly monitoring of program logic models/workplans to ensure program outcomes are

in line with contracts
- Timely delivery of all program staff monthly reports with outcome measurement

information for their programs
- Regular submission and timely reporting for all department programs
- Coordination of monthly statistics and timesheets for all staff in a timely manner
- Approval of purchases for all programs and services for the department
- Recruitment, training and evaluation of staff for all of the department’s programs and

services
- Maintenance of staffing requirements for all programs and services and best practices
- Ensuring that all staff in the department are aligned with and act in accordance with CIWA

values
- Full collaboration with other department managers, director of programs and the

leadership team to manage organizational change as well as day-to-day operations
- Collaboration with other department managers to collectively achieve consistency of

practice, culture and exemplary leadership throughout all CIWA departments
- Active support of all agency initiatives
- Full participation on CIWA committees
- Full participation in Stakeholders Committees (external committees

Calgary Immigrant Women’s Association is a not for profit Immigrant Serving

Agency established in 1982. CIWA’s Mission is to be a national leader in transitioning

immigrant women to success in Canada. We are seeking an individual who shares our values

of Equity, Excellence, Collaboration, Inclusiveness and Empowerment.

Empower Immigrant Women. Enrich Canadian Society.
- Clear communication with the leadership team about replacement in case of absences

a. Ensuring that another department manager is taking over managerial duties in their

absence

b. Ensuring that a department staff (middle management member) is taking over

responsibilities for day to day operations of the department in their absence
- Other duties as assigned by the Director of Programs

STANDARDS OF PERFORMANCE
- Ensure that professional approach is aligned with CIWA values
- Maintain a positive working relationship with all staff and volunteers of CIWA
- Maintain a positive image and professional work habits and represent CIWA in a

professional manner
- Demonstrate a high level of initiative and enthusiasm
- Conduct business according to highest levels of confidentiality and privacy laws
- Ensure honest, open and accurate communication
- Keep all team members up to date about relevant information
- Encourage a culture of team conversation and team trust in relationship with peers
- Demonstrate a high level of administrative and IT capacity

QUALIFICATIONS
- A minimum of three years’ management experience in a non-profit setting is required
- Previous related experience in language training and childcare services for new

immigrants
- Degree/diploma in education with specialization in TESL, TESOL, adult literacy, or adult

education is required
- Experience in teaching, curriculum design and language assessment
- Experience working with immigrants dealing with language barriers and other barriers that

impact learning
- Knowledge and experience in the creation and development of assessment/ data

collection tools and logic models
- Proven ability to write complex reports and proposals
- Strong research skills
- Effective interpersonal communication and writing skills
- Strong computer skills
- Strong organizational and teamwork skills and a collaborative approach to problemsolving and decision-making
- Appreciation and knowledge of cultural diversity
- Second language is an asset

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