Cpfr Analyst

1 month ago

Toronto, Canada Mondelēz International Full time

**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Possible.**

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

**How you will contribute**

You will:

- Be the single point of contact for your customer portfolio
- Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
- Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
- Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
- Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Experience in CS&L and with customers
- Experience in fast-moving consumer goods or consumer packaged goods company
- Strong analytical and problem solving skills
- SAP knowledge and expertise in MS Office
- Customer orientation, strong influencing and communication skills
- Strong focus on delivering productivities, service and KPIs
- Team player, accountable, proactive thinking, flexibility

**More about this role**

**Education / Certifications**:

- University Degree or College diploma preferred.

**Job specific requirements**:

- +2 years supply chain experience preferably in CPG, Retail or Pharmaceutical industries.
- Customer-facing and/or Sobeys experience a strong asset
- Flexible Hybrid working environment with home office based out of Gladstone
- Periodic customer on-site meetings as required at Sobeys offices: Will require access to a personal vehicle (mileage/parking reimbursed for customer visits).

**Travel requirements**: GTA and potentially to Quebec and/or West region.

**Work schedule**: Business Hours

**Business Unit Summary**

We are the second-largest snacking company in Canada and in the top 10 food companies in North America. We make and distribute delicious household favorites including _Cadbury_, _Oreo_, _Mr. Christie_ and _Maynards_. We are an ambitious business—in the past few years alone, we have invested $250 million in our Ontario-based factories. Our community of over 2,600 employees is based across Canada, with our head office on Bloor Street West in Toronto. Canada plays a strategic role for Mondelēz North America and globally. We are proud of our “local-first” commercial focus that enables us to take ownership of our own market and make more, faster decisions closer to our consumers. We are also proud of our top 100 position on Forbes magazine’s 2019 Canada’s Best Employers list.

No Relocation support available

Business Unit Summary

With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.

Job Type

Regular

Customer Collaboration (CLD)

Customer Service & Logistics

Job Details

**Title**

CPFR Analyst

**Function**

Customer Service & Logistics

**Date**

1/2/2024

**Job ID**

R-121989

**Work Schedule**

Full time

**Job Type**

Regular

**Location**

**Toronto, Canada

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