Quality Assurance Technician

2 months ago

North Bay, Canada Quantum Lifecycle Partners LP Full time

Quantum Lifecycle Partners LP is Canada's largest and most important integrated computer asset disposal and recycling processor. We are committed to the safe and secure reuse of electronics, the responsible recycling of electronics to divert waste from landfills and the recovery of natural resources from obsolete electronics.

**Key Responsibilities**:

- Review physical and digital documentation submitted by Repair Technicians for completeness and accuracy.
- Physically review completed repairs to ensure that all identified issues are effectively addressed by Repair Technicians.
- Perform standard testing on repaired devices to verify all features and components are fully functional and meet quality assurance standards.
- Evaluate the quality of repairs completed by Repair Technicians to ensure adherence to standards and identify areas of improvement.
- Reassign laptops that have failed quality assurance testing to Repair Technicians for further repair, provide detailed feedback to ensure issues are effectively resolved.
- Account for the return of all customer property by taking inventory and ensure items are returned in an appropriate condition.
- Document and record all issues identified during the quality assurance process.
- Address issues identified during the quality assurance process in consultation with Repair Technicians and Customer Service Representatives, as required. Determine and implement corrective actions.
- Monitor and enforce quality standards and procedures for repairs, ensuring compliance and continuous improvement.
- Provide guidance to Repair Technicians on best practices and quality expectations to enhance overall quality of repair work.
- Perform other assigned duties as may be required from time to time.

**Qualifications**:

- High school diploma or equivalent.
- Comprehensive knowledge of computer systems and components.
- Experience with Microsoft Windows and Microsoft 365 software, with proficiency in Excel and Outlook.
- Excellent English verbal and written communication skills with the ability to convey information in a concise and professional manner.
- A learning-orientation: the ability to take notes, follow instructions, and adapt to changing situations.
- The ability to work cooperatively with colleagues.
- The ability to perform under pressure.
- Previous experience performing quality assurance inspections preferred.

**We Offer**:

- Company paid Extended Health & Dental Benefits
- Life Insurance
- Employee Family Assistance Program
- Education Reimbursement Program
- Employee Purchase Program (up to 22% off on Qnovum.ca)
- The opportunity to play a part in protecting the environment and contributing to sustainability.

Quantum is an equal opportunity employer. We promote excellence through diversity and encourage all qualified individuals to apply. We thank you for your interest; however, only those selected for an interview will be contacted.

Quantum is also committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

You must be authorized to work in Canada without a sponsorship, now or in the future. Quantum Lifecycle Partners LP does not offer sponsorships.

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