Deskside Support Technician

7 months ago

St Albert, Canada Core Network Solutions Inc. Full time

Are you a motivated individual eager to work as part of a dynamic network operations team? Successful applicants will deploy and operate workstations for mid-enterprise clients in Western Canada. You will have opportunities to work on projects and operational environments.

**What type of things will you be doing?**
- Managing client workstations
- Monitoring system logs
- Develop and maintain network schematics and documentation
- Troubleshoot client networks
- Assisting with remote user setup (VPN)
- Monitoring and managing backups
- Maintain service requests (tickets)

**What are our technical requirements for applicants?**
- Microsoft 365 Certified Fundamentals - beneficial
- MCSA - Windows 10 - beneficial
- Retired Microsoft certificates are acceptable
- Two year field experience in systems support
- One - two year program from technical school - focus on Information Technology - required
- Ability to work independently
- Ability to work onsite

**Any experience with the following vendors would be an asset**:

- Fortinet UTM appliances
- Ruckus / Brocade
- Juniper
- VMware

**A few other items we need from applicants**:

- Clear criminal record check
- Ability to learn and adapt to changing environments
- Ability to adapt with changing client requirements
- Strong troubleshooting skills
- Valid Canadian Driver's License - Five years driving experience in Canada
- You must be able to work inhouse with our team, remote work is not available
- Ability to work onsite with clients

**What makes Core a great place to work?**
- Lots of opportunities to learn
- We are almost the right size, you won’t be a button pushing number.
- Work is important, but so is having a good time..
- We are community minded and support a number of non-profit organizations.

**Company Description**

Founded in 2003 Core Network Solutions delivers complex network solutions to mid-enterprise clientele. Our strong focus on routing, switching, wireless and security our team has a wide scope of skills. With ties to the communities we work in, we believe in giving back to a number of not for profit organizations.

**What we do**:

- We design a methodology for rapid deployment of networks.
- We partner with leading IT industry network vendors.
- We establish relationships with distribution partners.
- We lead the way in finding environmentally-friendly solutions that use less power, fewer materials and fewer products to ultimately reduce an organization’s carbon footprint.
- We attract global-enterprise clientele with high-performance networks looking for ways to optimize efficiency, security, performance and quality control for the systems they rely on to do their business.

**Our Mission**

To deliver Information Communication Technology solutions in a socially responsible manner; tailored to individual client needs based on business drivers while keeping pace with advancements in technology.

**Our Vision**
- To be the premier ICT organization in the mid-market throughout Western Canada in the technology suites that we deliver.
- Stimulate social change through continued community involvement in local charities.

**Our Values**
- Establish and maintain strong relationships with clients through transparency and effective communication.
- Undertake all aspects of business operations with an eye to efficiency and profitability.
- Help our clients serve their clients and customers better through the products and service we deliver.
- Encourage development of staff personally and corporately.
- Promote an atmosphere that facilitates sharing and transfer of knowledge.
- Engage in community activities resulting in a betterment of life for the less fortunate.
- Conduct operations in a sustainable environmentally friendly fashion.

**Additional Information**

Type: Full-time
Experience: Mid level
Functions: Information Technology
Industries: Computer Networking
Location: St. Albert, Alberta

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$65,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- St. Albert, AB T8N 3Y7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you held a Canadian drivers license for five years? Is your driving record clean?

**Education**:

- DCS / DEC (required)

**Language**:

- English (required)

Work Location: In person

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