Caseworker - Bilingual

Requisition Title
- Caseworker - Bilingual
- Close Date
- 23 April 2024
- Contract Type
- Permanent - Full Time
- Location
- Orillia, ON L3V 7T5 CA (Primary)- Job Description

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To help people in temporary financial need find sustainable employment and achieve self-reliance through the provision of effective integrated employment services and financial assistance.

DUTIES AND RESPONSIBILITIES (not listed in order of priority)
- Explaining to the applicant his/her rights and responsibilities under the regulations.
- Identifying and explaining to the applicant any other potential sources of income.
- Making appropriate referrals to help the applicant obtain available sources of income.
- Assigning duplication between Ontario Works benefits and applicant income for reimbursement to the department (EI, CPP, WSIB).
- Determine eligibility by following legislation, regulations, local policies & procedures, and MCSS Directives.
- Consulting with supervisors in complex situations.
- Notifying the applicant of eligibility.
- Help client establish employment goals.
- Negotiate a Participation Agreement with client.
- Assessing client’s employability, job readiness and other needs.
- Referring client for other appropriate services and/or benefits.
- Assist and support the client with re-entering the paid labour market using available resources (i.e. participation agreements, resource centres, structured job search, workshops, community participation, etc.)

2. Manage assigned caseload which includes:

- Documenting case plan clearly and concisely.
- Ensuring required documentation and information is appropriately noted.
- Processing client information including income reporting statement, change of address, request for additional benefits, etc.
- Promptly responding to client inquiries.
- Determining continued eligibility requirements in accordance with legislation, regulations, department policies, and MCSS Directives.
- Review P.A as legislatively required.
- Update all prescribed forms as legislatively required.
- Conducting preliminary review when allegations of fraud are received.
- Referring all cases requiring investigation to the Eligibility Review Officer.
- Send correspondence to clients as needed.
- Refer clients to Family Support Worker when pursuing support is required.

3. Develop and maintain good working relationships with office staff, clients and the public, which includes:

- Complying with all office procedures.
- Attending staff meetings.
- Participating in team activities.
- Assisting where and when needed during staff shortages and/or emergency situations.
- Developing and maintaining linkages with local community resources.
- Responding to all client and/or public inquiries in a professional, facilitating and timely manner.
- Grant files in accordance with legislative time lines.
- Review daily reports to manage caseload and ensure accuracy of information.

5. Comply with provincial and County occupational health and safety legislation, regulations, policies and procedures.

6. Maintain confidentiality in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

7. Perform other duties as assigned.

**CORPORATE COMPETENCIES**:

- Has knowledge of and demonstrated ability in our corporate competencies:
- Acts with the Customer in Mind
- Ensures Accountability
- Continuously Seeks to Improve Work Processes
- Collaborates
- Communicates with Impact
- Is Resilient

**EDUCATION, TECHNICAL SKILLS AND CERTIFICATION**:

- A two (2) year Social Service Worker Diploma or related field of study with a minimum of one (1) year of recent experience in a related field; or five (5) years of recent experience in a Social Services Department delivering employment or income support programs with a grade 12 diploma or equivalent; or a combination acceptable to the employer, of education, skills and experience.
- Demonstrated written and verbal proficiency in the French language; tested and assessed at an advanced level.
- Valid Class G driver's license with access to a reliable vehicle.
- Criminal reference check with vulnerable sector clearance
- Evidence of continuing professional development will be considered an asset.

**EXPERIENCE**:

- Demonstrated interpersonal, written and verbal communication skills.
- Demonstrated organizational skills.
- Demonstrated coaching and facilitating skills.
- Demonstrated ability to assess, analyze and resolve complex situations.
- Demonstrated ability to perform effectively in busy and stressful situations.
- Demonstrated mathematical skills.
- Demonstrated computer experience in a Windows environment.
- Demonstrated ability to work independently.
- Knowledge and competency to work with personal computers in a network environment.

**EFFORT**:

- Walking, climbing stairs, stooping, kneeling, crouching, lifting, or carrying and/or pulling of light weights.
- A high degree of visual and/or aural concentration and attentiveness.
- Management of m