Clerical Support Worker

4 weeks ago

Orillia, Canada County of Simcoe Full time

Requisition Title
- Clerical Support Worker - Bilingual - Ontario Works
- Close Date
- 14 May 2024
- Contract Type
- Permanent - Full Time
- Location
- Orillia, ON L3V 7T5 CA (Primary)- Job Description

***:
To respond to all inquiries in a professional manner, and provide clerical support functions to assist in the efficient delivery of all Department programs.

DUTIES AND RESPONSIBILITIES (not listed in order of priority)

1. Answer and direct all in person or phone inquiries with efficiency, politeness and professionalism which includes:

- Responding to general inquiries.
- Refer client to Caseworker or IVR for cheque information.
- Completing and screening intakes.
- Scheduling, monitoring and confirming client appointments.
- Assisting clients with the completion of forms or requests

2. Provide clerical support functions which includes:

- Records Management (filing, labelling, etc.).
- Maintenance and management of archive files.
- Reviewing terminated files for O/P and O/P letters.
- Filing and maintaining of inactive files.
- Preparing and posting all daily and monthly pay lists.
- Monitoring, reporting and management ofclient cheque Pickups, Holds and Releases.
- Date stamping, sorting, and distribution of incoming and outgoing mail.
- Photocopying.
- Monitoring, stocking and distribution of office supplies and forms.
- Mailing out correspondence on direction from caseworkers.
- Assisting with general word processing duties.
- Report any necessary maintenance for office equipment or safety requirements to the supervisor.
- Monitoring and follow-up for assignments (EI, WSIB, CPP).

3. Develop and maintain good working relationships with office staff, clients and the public, which includes:

- Complying with all office procedures.
- Attending staff meetings.
- Participating in team activities.
- Participating in issue resolution.
- Assisting where needed when short staffed and/or in emergency situations.
- Responding to all client and/or public inquiries in a professional timely manner.

4. Utilize current technology to carry out functions of job, which includes:
5. Maintain a high level of accountability through measurable outcomes.

6. Maintain confidentiality in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

7. Comply with provincial and County occupational health and safety legislation, regulations, policies and procedures.

8. Perform other duties as assigned.

EDUCATION, TECHNICAL SKILLS AND CERTIFICATION
- A community college certificate in an acceptable related field of study; or, one (1) year of recent office experience with a grade 12 diploma.
- Demonstrated written and verbal proficiency in the French language; tested and assessed at an advanced level
- Criminal reference check with vulnerable sector clearance.
- Demonstrated computer experience in a Windows environment.
- Demonstrated keyboarding skills of 50 - 55 wpm.
- Demonstrated interpersonal skills.
- Demonstrated written and verbal communication skills.
- Demonstrated organizational skills.
- Demonstrated mathematical skills.
- Evidence of continuing formal professional development will be considered an asset.

EXPERIENCE
- Refer to Education section for the combination of education and experience.

EFFORT
- Walking, stooping, kneeling, crouching, lifting, or carrying and/or pulling of light weights.
- Ability to work with numerous interruptions in a busy office environment.

WORKING CONDITIONS
- Work performed in a busy office environment. May deal with clients in emotional crisis.
- May be assigned to office locations based on operational requirements.

COSIND
- Salary Grade
- $25.76 - $31.06
- Union
- CUPE 5820.00

Personal information provided is collected under the authority of the Municipal Act (2001) and will be used to determine eligibility for employment.

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