Connected Care

3 weeks ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
**Here’s What You’ll Get to Do**:
The Connected Care - Patient Care Information Coordinator will collaborate in coordination of in-person and virtual services delivered from hospital to home and community care. The CC-PCIC will be part of a small, innovative and high-functioning team, enjoying flexibility in how work is completed while meeting priorities and emerging demands of the clinical program.

In the role, the Connected Care - Patient Care Information Coordinator will work with others and support diverse care coordination and program administrative functions including:

- Communicate with inter-professional team members within and outside of the organization to coordinate the booking of virtual visits and clinic schedules
- Ensure scheduling of family and homecare provider education and related services is processed, organized, updated and communicated effectively
- Support the registration and flow of patients on Connected Care pathways and within the clinic (virtual and in-person)
- Support team in organizing and storing diverse materials (teaching supplies, emergency kits) used in Connected Care service delivery
- Collate relevant information about clinical and learning needs and relay these in a precise and timely manner to colleagues within and outside of the organization
- Greet and orient patients, family caregivers, home and community providers and vendors to Connected Care and SickKids
- Assist in the coordination of family/patient and health care professional education sessions and events
- Provide administrative support including calendar management, mailing, faxing, scanning, photocopying, and maintaining electronic filing systems
- Prepare original documents, including letters, reports, spreadsheets, presentations, and educational material
- Organize and coordinate staff schedules and updating systems as required and communicate employee scheduling/staffing issues to management and relevant team members
- Act as the primary payroll administrator and provide support to leadership team and staff related to payroll issues.
- Maintain confidentiality of all patient and staff personal and health information

**Here's What You'll Need**
- Bachelor’s Degree in a related field (Medical Administration, Business Administration, Health Administration) preferred
- Minimum of 3 years clerical or administrative experience in a health care setting preferred
- Experience in a hospital environment is preferred
- Scheduling experience and medical terminology is an asset
- Accurate keyboarding skills and strong working knowledge of Word, Excel, PowerPoint, and Outlook
- Experience with EPIC and scheduling platforms is an asset
- Excellent problem solving skills that demonstrate an ability to anticipate potential issues and make suggestions
- Strong interpersonal, communication and organizational skills with both fellow colleagues and patients
- Ability to remain focused and prioritize tasks in a busy and ever-changing environment

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

**How to Apply

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