Training & Project Specialist

2 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:08/24/2023
**Req ID**:33627
**Faculty/Division**: VP - University Operations
**Department**: Inst Research and Data Governance
**Campus**: St. George (Downtown Toronto)

**Description**:
Under the general direction of the Director, Reporting and Analytics the incumbent is responsible for conducting end user training, coordinating front-line support and leading IRDG data and analytical projects related to process improvement and tool implementations.

The Training and Project Specialist is the project lead for data-related projects that support University divisions in utilizing relevant data and information, including information confidential to Labour Relations. The incumbent leads the coordination of integrating costing from labour agreements into the Analytics tool, and acts as the technical liaison for planning the workforce budget analytics for divisions based on the information of the negotiations. The incumbent will also provide training and support to users in Faculties and divisions in a group setting or on an individual basis to ensure their understanding of new and/or modified data and analytical systems, processes, and tools. The incumbent will adapt training accordingly in an effort to continuously engage end users and support ongoing changes to processes and the institutional data warehouse and ensure maintenance of end user documentation. They will deliver expert level, high quality training to end users and integrate learning technology tools and services into their teaching.

The incumbent will also be the primary point of contact for all Intuitional Research and Data Governance (IRDG) users requiring support at the University. As a primary support person they provide specific technical and non-technical guidance to staff while maintaining defined standards and excellence in customer service. Responsible for analyzing help requests; logging and responding to or redirecting the inquiries as appropriate.

As a Project Specialist the incumbent works with other technical support staff and business process owners to effectively respond and quickly resolve problems; oversees requests from creation to resolution. This will require the analyses of business processes and systems to appropriately scope and plan projects under the general direction of the Director.

**QUALIFICATIONS REQUIRED**:
EDUCATION:
University degree or equivalent combination of education and experience.

EXPERIENCE:
Five (5) years analytics and data management tools experience required or equivalent combination of education and experience, previous BI experience with tools such as Tableau. Working knowledge of University policies and procedures as they relate to human resource and finance and payroll or equivalent experience. Experience with usability and web design principles, including user focus groups and user needs assessments.

SKILLS:
OTHER:
Excellent communication skills in order to effectively interact with both technical and non-technical users(written and oral) with strong analytical and problem solving ability; strong presentation skills withdemonstrated ability to conduct training sessions and instruct others; excellent organizational skills; writeclear, concise procedural and technical documentation; Excellent interpersonal skills. Ability to deal withmultiple demands and to allocate time and priorities efficiently and effectively.

**Please note: this is a 1 (one) year term position**

**Closing Date**:09/10/2023,11:59PM ET
**Employee Group**: Salaried
**Appointment Type**: Budget - Term
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:PM 3 - Hiring Zone: $82,692 - $96,473 - Broadband Salary Range: $82,692 - $137,819
**Job Category**: Information Technology (IT)

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