Training & Operations Specialist (18 Months)

1 month ago

Toronto, Canada Foresters Financial Services, Inc. Full time

Career Opportunity

Role Title

Training & Operations Specialist (18 months)

Purpose of role

Reporting to the Manager, Canadian Inforce Services and Service Centre, the Training & Operations Specialist consults and partners with the business to deliver and program manage effective learning solutions.

The role provides direct support to a Canadian Operations Team. There may be exceptions in this role to support or manage multiple curriculums for various business areas across Canadian Operations using a wide range of learning methods projects and initiatives, developing associated procedural documentation, facilitating required training, and performing routine audits. These projects and initiatives include but are not limited to system introductions and enhancements, product launches, process redesign, procedural documentation, employee training and communications.

The role requires individual contributions with the ability to facilitate meetings, training, and workshops. The Operations Specialist is accountable for assigning tasks and holding leaders and business partners accountable for delivery on the action items; this requires confidence, negotiation, and leadership skills.

**Job Description**:
Key Responsibilities
- Experience designing and delivering adult education including creation of e-learning and web based material
- Strong written, verbal and interpersonal communication skills
- Plan training to align with changing business requirements with respect to hiring, schedules, and technology upgrades
- Determine the best solution to meet frequently changing training and development needs based on cost, flexibility, effectiveness, Cdn Operations culture, and technology capabilities
- Take the lead on training initiatives for the stakeholder group by adjusting training plans and schedules, developing, designing, and delivering training content (this includes job aids, videos, gamification, communications, and scripting)
- Liaise with business and project leaders to ensure timely and consistent delivery of training material
- Utilize various training methods including eLearning, instructor-led, tutorial etc. A focus will be made on the development of content to improve the virtual training experience, including development of interactive eLearning modules/learner-directed training and gamification
- Continuous maintenance and improvement of all training content and materials
- Ensure training material is available and accessible to the target audience from a specific repository
- Partner with organizational leaders to recommend next steps for trainees: advancement, additional training opportunities, areas of concern, likelihood of success, etc.
- Evaluate the effectiveness of training through collection of feedback and analysis of other metrics (including Quality Review results & trending). This includes the development and implementation of training measurement tools to assess training outcomes and on-going training needs
- Completion of quality evaluations (on phone calls, or transactions) for all operational team members including recording of results for scorecards that will be reviewed by Leaders and employees
- Actively participate in regular QR calibration meetings with Leadership
- Highlight trends re: quality, training, or process gaps to Leaders
- Model a coach-approach in interactions with leaders and employees and promote skill development in this area.
- Identify and recommending process improvements
- Assist in the identification of change impact (current state vs. new state) through requirements gathering, process mapping and documenting current and proposed processes.
- Collaborate with business and technical teams to define business requirements/needs for new and/or enhanced products, services, technologies, and optimized processes to meet business objectives
- Manage non-IT projects and initiatives to keep schedule/progress on track and with intended results
- Identify best practice opportunities to ensure optimum time management, effective and compliant processes to provide service that exceeds customer expectations.
- Manage the documentation of all policies, procedures, processes, functions, and systems
- Identify potential risk situations/impacts and makes recommendations and/or escalates to the manager and/or senior members of the team.
- Provide information to business teams, leadership, regulatory bodies, internal and external auditors as appropriate
- Consistently display the knowledge, skills behaviors, and attitudes reflective of a high performing business unit.
- Support the delivery of exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support.
- Align individual performance goals to Manager’s and organizational goals.
- Ensure strict confidentiality is maintained where required.

Key Qualifications
- University degree/college diploma or equivalent work experience: 5-7 years of financial se

  • People Operations Specialist

    1 month ago

    Toronto, Canada Grantbook Full time

    **WHO WE ARE**: We are a digital transformation consultancy and Certified B Corp with big dreams for the future of philanthropy. Our diverse team of techies and do-gooders works closely with grantmakers to help them unlock the full potential of their processes, teams, and technology so that they can do their good—even better. We've worked with some of the...

  • Payroll and Benefits Specialist

    1 week ago

    Toronto, ON, Canada Roots Full time

    Payroll and Benefits Specialist - 18-month contract 1400 Castlefield Ave, Toronto, ON M6B 4C4, Canada Req #1828 Thursday, May 16, 2024 Roots is more than just an/the iconic Canadian retailer, we are a group of passionate employees who act with integrity, trust each other and do what is right. We work in a space where people can grow and develop, with a...

  • Payroll and Benefits Specialist

    2 weeks ago

    Old Toronto, Canada Roots Full time

    Payroll and Benefits Specialist - 18-month contract 1400 Castlefield Ave, Toronto, ON M6B 4C4, Canada Req #1828 Thursday, May 16, 2024 Roots is more than just an/the iconic Canadian retailer, we are a group of passionate employees who act with integrity, trust each other and do what is right. We work in a space where people can grow and develop, with a...

  • Payroll and Benefits Specialist

    2 weeks ago

    Old Toronto, Canada Roots Full time

    Payroll and Benefits Specialist - 18-month contract 1400 Castlefield Ave, Toronto, ON M6B 4C4, Canada Req #1828 Thursday, May 16, 2024 Roots is more than just an/the iconic Canadian retailer, we are a group of passionate employees who act with integrity, trust each other and do what is right. We work in a space where people can grow and develop, with a...

  • Payroll and Benefits Specialist

    2 weeks ago

    Old Toronto, Canada Roots Full time

    Payroll and Benefits Specialist - 18-month contract 1400 Castlefield Ave, Toronto, ON M6B 4C4, Canada Req #1828 Thursday, May 16, 2024 Roots is more than just an/the iconic Canadian retailer, we are a group of passionate employees who act with integrity, trust each other and do what is right. We work in a space where people can grow and develop, with a...

  • People Operations Associate

    4 weeks ago

    Toronto, Canada Humi Full time

    We are searching for a developing HR Generalist to cover for a maternity Leave contract of 18 months (with possible extension) to help shape the future of how we work and support our Humigos. This is a hybrid role with an in-person requirement of 1-3 days a week in office (flexibility on the days). We are looking to add a detail oriented, people-focused and...

  • Train Service Planning Specialists

    4 days ago

    Toronto, Canada ONxpress Operations Inc. Full time

    Stellenbeschreibung Responsibility Our service planning process involves developing timetables, crew plans, and equipment rosters. Depending on your interest and skillset, you will be involved in the development and refinement of some or all of these TSP components.  You will ensure our operational plans provide more frequent service while...

  • Pension Operations Representative

    1 month ago

    Toronto, Canada University Pension Plan Full time

    ABOUT UPP UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 39,000 members across four universities and 12 affiliate organizations. Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care. As a sector-wide plan designed for...

  • Operations Training Specialist

    2 days ago

    Toronto, Canada Metal Supermarkets Full time

    **About Metal Supermarkets**: Have you always had a natural way with people? Do you love to help? Are you good with your hands and value great customer service? Do you think “yes” before “no?” Are you solutions driven and take pride in customer satisfaction? These traits could make you the perfect fit for a job with variety and great compensation in...

  • Senior Specialist, PC Express Communications

    3 days ago

    Toronto, ON, Canada Medium Full time

    Senior Specialist, PC Express Communications & Engagement - 18 Month Contract Toronto, Canada Business Support – Training/Communications / As a Senior Specialist, PC Express Communications & Engagement , you will support the Senior Manager, Store Communications in building out cross-functional internal communications across our PC Express departments...

  • Environmental Specialist

    4 weeks ago

    Toronto, ON, Canada Sportchek Full time

    Environmental Specialist - 18 Month Contract page is loaded Environmental Specialist - 18 Month Contract Apply locations Mobile Location Ontario [F009] Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id JR132440 What you’ll do Manage and consult with external environmental consultants, contractors, lawyers, regulatory...

  • Environmental Specialist

    4 weeks ago

    Old Toronto, Canada Sportchek Full time

    Environmental Specialist - 18 Month Contract page is loaded Environmental Specialist - 18 Month Contract Apply locations Mobile Location Ontario [F009] Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id JR132440 What you’ll do Manage and consult with external environmental consultants,...

  • Environmental Specialist

    4 weeks ago

    Old Toronto, Canada Sportchek Full time

    Environmental Specialist - 18 Month Contract page is loaded Environmental Specialist - 18 Month Contract Apply locations Mobile Location Ontario [F009] Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id JR132440 What you’ll do Manage and consult with external environmental consultants,...

  • Environmental Specialist

    4 weeks ago

    Old Toronto, Canada Sportchek Full time

    Environmental Specialist - 18 Month Contract page is loaded Environmental Specialist - 18 Month Contract Apply locations Mobile Location Ontario [F009] Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id JR132440 What you’ll do Manage and consult with external environmental consultants,...

  • Maintenance Operation Clerk

    1 month ago

    Toronto, Canada ALSTOM Full time

    Req ID:451446 Leading societies to a low-carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorails, and trams to integrated systems, customized services, infrastructure, signalling and digital mobility...

  • Training Specialist

    1 month ago

    Toronto, Canada Arthur Grand Technologies Inc Full time

    **Position: Training Specialist - Senior** **Location: Toronto, Ontario (Hybrid)** **Duration: Long Term** **Employment: Contract** **Must haves**: Planview training experience - Proven experience as a Planview Training Specialist or similar role, preferably in a Portfolio Project Management solution training environment. (ex. Clarity, Jira) - In-depth...

  • Risk Management Administrator

    2 days ago

    Toronto, Canada Metro Inc. Full time

    **Position Title**: ***Risk Management Administrator (18 Month Contract) **Requisition ID**: 34832 **Career Group (ADSP)**: ***Administrative **Division**:Nat - Finances (80069743) **Department**: ***Risk Management **Work Location**:METRO ON - 5559 DUNDAS STREET W (#A-DUND) **Province**:Canada : Ontario **Position Type**:Temporary **Summary**: The...

  • Training Specialist, Sales Operations

    1 day ago

    Toronto, Canada Arbor Memorial Full time

    **Training Specialist, Sales Operations** Sales & Administration **Date Posted: January 12, 2023** **Training Specialist, Sales Operations - 1 Year Contract** **HOME OFFICE - SALES CENTRE OF EXCELLENCE** **TORONTO, ONTARIO** - Truly making a difference is a rare thing. Our team members have this opportunity every single day. In this contract role as a...

  • Administrative and Operations Specialist

    3 days ago

    Toronto, Canada Beames CST Training Centre Full time

    **Position Purpose** As the Administrative and Operations Specialist at Beames CST Training Centre, you will work closely with Meaghan Beames (CEO at Beames CST Training Centre) to help her fulfill her mission to ensure every family in North America and beyond has access to qualified infant craniosacral therapists to help babies cope with colic, latching...

  • Marketing & Communications Specialist (18 month contract) - RFA Mortgage Corporation

    3 weeks ago

    Toronto, ON, Canada RFA group Full time

    Marketing & Communications Specialist (18 month contract) - RFA Mortgage Corporation Thursday, May 2, 2024 RFA’s residential mortgage lending business is operated by RFA Mortgage Corporation and RFA Bank of Canada, a federally regulated Schedule I Bank. RFA Mortgage Corporation specializes in Prime lending (Insured, Insurable, Uninsurable), while RFA...